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3CLogic vs SentiSum Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 3CLogic medium Failure Risk for SentiSum Platform medium
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Comparison Summary

This comparison report of 3CLogic vs. SentiSum Platform is based on a specific set of business needs and context. The comparison uses 1295 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 3CLogic and SentiSum Platform

3CLogic, and SentiSum Platform belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

3CLogic covers Helpdesk Management with Phone Calls, Lead Analytics with Review Sites, Sales Call Management with Phone Calls, Social Media Management, etc.

SentiSum Platform focuses on Customer Feedback Management with Chat, Rating And Review Management with Chat, Contact List Management, Training & Onboarding, etc.

"Great product, the integration with Service Now means I can easily run and schedule reports and techs can quickly see the calls they have taken, all in one place. The professional services support was excellent, they were with me every step of the w...ay. I was up in running with an ACD in a matter of weeks. " - Teresa Gillietti

"[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay " - Catherine Onions

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 3CLogic

Focus area

Software Failure Risk

  • medium

logo SentiSum Platform

Focus area

SentiSum Platform is better than 3CLogic for

Software Failure Risk

  • medium

About

3CLogic | Cloud Technology for Your Call Center Enterprise

Customer enablement software to deep dive customer friction

Financials

SERIES B

SEED

Business Need

Total Processes
(we found evidences for)

23

20

Total Goals
(we found evidences for)

7

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (39)

Read Reviews (5)

lead analytics

Read Reviews (9)

Read Reviews (0)

sales call management

Read Reviews (9)

Read Reviews (0)

social media management

Read Reviews (9)

Read Reviews (4)

social media analytics

Read Reviews (9)

Read Reviews (4)

funnel analysis

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (0)

sending & publishing communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (3)

contract management

Read Reviews (1)

Read Reviews (3)

customer case management

Read Reviews (2)

Read Reviews (2)

engagement management

Read Reviews (2)

Read Reviews (3)

engaging and following up

Read Reviews (2)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (7)

measuring net promoter score

Read Reviews (0)

Read Reviews (38)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (18)

customer feedback management

Read Reviews (0)

Read Reviews (154)

measuring net promoter score

Read Reviews (0)

Read Reviews (38)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (18)

rating and review management

Read Reviews (0)

Read Reviews (30)

contact list management

Read Reviews (0)

Read Reviews (18)

lifetime value management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • See 4 more

  • Enhance customer relationships

  • Improve brand engagement

  • Increase customer life time value

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • phone calls

  • point of sale

  • offline

  • review sites

  • Amazon

  • user generated content

  • blogs

  • omnichannel

  • See 8 more

  • chat

  • e-mail

  • social media

  • phone calls

  • point of sale

  • offline

  • review sites

  • Amazon

  • user generated content

  • blogs

  • omnichannel

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

No Data

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No Data

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting