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8x8 X Series vs Highfive: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 X Series vs. Highfive is based on a specific set of business needs and context. The comparison uses 2722 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and Highfive

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

Highfive focuses on Collaboration with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 X Series

Focus area

8x8 X Series is better than Highfive for

Software Failure Risk

  • low

logo Highfive

Focus area

Software Failure Risk

  • low

About

8x8 X Series | Employee Engagement, Customer Experience, VoIP

Conferencing tool to improve business communications and collaboration

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

27

40

Total Goals
(we found evidences for)

3

12

Top Processes

Evidences indicate better relative satisfaction



sales call management

call transcription

meeting management


conference call management


helpdesk management


contact list management


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


communication management

sending & publishing communications


social media management

social media analytics


training & onboarding




content management


workflow management


competitive intelligence


lifetime value management



generation of new leads


license management



Top Goals

Goals Achieved

  • Improve internal communications

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Grow market share

  • Establish thought leadership

  • Scale best practices

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • offline

  • video

  • events

  • trade shows

  • phone calls

  • mass media

  • television

  • chat

  • on premises

  • Skype

  • mobile

  • e-mail

  • website

  • mobile app

  • promotions

  • omnichannel

  • channel partners

  • social media

  • Slack

  • user generated content

  • blogs

  • text SMS

  • point of sale

  • Twitter

  • See 21 more
  • offline

  • video

  • events

  • trade shows

  • phone calls

  • mass media

  • television

  • chat

  • on premises

  • Skype

  • mobile

  • e-mail

  • website

  • mobile app

  • promotions

  • omnichannel

  • channel partners

  • social media

  • Slack

  • user generated content

  • blogs

  • text SMS

  • point of sale

  • Twitter

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting