Alloy Software and Requuest, An In-Depth Comparison 2024

Comparison Summary

Alloy Software: Alloy Software offers top-rated ITSM, Service Desk, and ITAM solutions to empower IT teams. Available in both cloud and on-premises options.

Requuest: Requuest enhances agent productivity and client satisfaction with an easy platform. Ticket volume is reduced, and IT results shine through automation and quick responses.

Alloy Software and Requuest: Customer Satisfaction Data

Most deployed common Use Cases for Alloy Software and Requuest

What Are the key features of Alloy Software and Requuest for Helpdesk Management?

Alloy Software and Requuest are both helpdesk management solutions. Alloy Software offers a comprehensive solution with capabilities for asset management and change management, while Requuest focuses on service desk features such as trouble ticketing, knowledge base, and service catalog management. Both solutions are designed for IT support teams, but Alloy Software's more integrated approach allows for managing a wider range of IT functions.

"...Alloy provides a beautiful interface for people to use and communicate over help desk issues...." Peer review by Alex Oliva, IT Director, Makita USA

"...IT support teams, helpdesk departments and customer service technicians...." Peer review from Requuest

How does Alloy Software and Requuest facilitate Workflow Management?

Alloy Software allows users to customize workflows to suit their specific needs. Alloy Software provides a powerful workflow engine that automatically creates relationships between data. Requuest allows users to configure workflows, including approvals, escalations, and service level management. Requuest also provides task templates and workflows to manage various types of tickets.

"...if you know what i mean) I make custom workflows, fields, views to fit the needs of F.Menard...." Peer review by Martin P., IT administrator, Food & Beverages

"...TASK TEMPLATES & WORKFLOW Requuest gives you extra granularity by defining workflows, service levels, and task models for any type of tickets. ..." Beautiful Service Catalogue

What Are the key features of Alloy Software and Requuest for Knowledge Management?

Alloy Software and Requuest both offer knowledge base management capabilities as part of their broader service desk solutions. Alloy Software emphasizes a comprehensive approach, encompassing ITIL standards and network inventory management. Requuest focuses on cloud-based service desk features, including knowledge base creation, tag management, and self-service portal visibility for users.

"...Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before...." Peer review by Daniel Y., Desktop Support Specialist, Legal Services

"...Requuest software supports service desk, asset management, reports, knowledge base, service catalog, self-service portal, SLA management functionality and much more. ..." Outstanding Service Desk & IT Support Features