Guiding you to choose between Amazon Connect vs. Enghouse Interactive: 2024

Comparison Summary

Amazon Connect: Amazon Connect is a cloud contact center service that offers low-cost customer service using machine learning and IVR. It provides omnichannel support and efficient call routing.

Enghouse Interactive: Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.

Amazon Connect and Enghouse Interactive: Customer Satisfaction Data

Most deployed common Use Cases for Amazon Connect and Enghouse Interactive

What Are the key features of Amazon Connect and Enghouse Interactive for Helpdesk Management?

Amazon Connect and Enghouse Interactive both offer call center management solutions. Amazon Connect, a cloud-based solution, emphasizes automation and integration with other services like Salesforce. Enghouse Interactive focuses on providing comprehensive call center features, including performance tracking, call routing, and agent management. Amazon Connect offers more language support, while Enghouse Interactive emphasizes ease of use and responsive support.

"...Just a few years ago, companies had to spend months, even years, to stage a basic contact center environment with supporting telephony. ..." Perficient s Amazon Connect Team Dora Hodanic

"...that it has all the features you possibly would want when it comes to call center operations..." Peer review by Verified Reviewer, Consumer Goods

What makes Amazon Connect and Enghouse Interactive ideal for Contact List Management?

Amazon Connect and Enghouse Interactive both allow users to manage contact lists. Amazon Connect focuses on cloud-based contact center solutions with features for tracking agents, searching past calls, and designing contact flows. Enghouse Interactive emphasizes omni-channel customer interaction management, offering solutions that enhance the daily contact center experience and empower agents with comprehensive interaction history.

"...Amazon connect lets you not only take calls but track agents and do contact search for past calls...." Peer review by Bobbi M

"...Affinion International handles customer contacts on behalf of some of the UK s biggest brand clients and the automated service is of critical importance to ensure that during peak call periods, our contact centre delivers best in class responsiveness...." Peer review by Andrew Mutch, Vice President Field Operations, Affinion International

Why is Amazon Connect and Enghouse Interactive the best choice for Engagement Management?

Amazon Connect and Enghouse Interactive both offer solutions for managing customer interactions. Amazon Connect focuses on automating low-value interactions and providing personalized communications through multiple channels. Enghouse Interactive emphasizes a comprehensive portfolio of solutions that enhance the contact center experience and provide personalized interactions at scale.

"...The solution can help you increase agent productivity, improve customer interactions and make the most of your Amazon Connect investment...." Integrate callstats.io with Amazon Connect in Less Than 30 Minutes

"...I cannot express how much the relationship with Tom Farquhar and the team enhances the engagement...." Peer review by Partner Colorado Credit Union, Chief Information Officer, Partner Colorado Credit Union

What Are the key features of Amazon Connect and Enghouse Interactive for Communication Management?

Amazon Connect focuses on real-time call quality monitoring and analysis, while Enghouse Interactive emphasizes comprehensive customer interaction management solutions. Amazon Connect offers a simple, web-based interface for call tracking and agent management, but lacks tools for real-time call quality monitoring. Enghouse Interactive provides a range of solutions, including call handling features, directory and presence information, and unified communications integration. However, Enghouse Interactive's Snapshot tool has limitations in features and functionality.

"...[Save & Publish] Amazon Connect ..." Connect Lex

"...I recommended CallRex for its ability to record and monitor IP calls and for its affordability...." Peer review by Ron Wiseman, IT Manager, Colorado Department of Corrections