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Aritic Desk vs ManageEngine ServiceDesk Plus: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Aritic Desk medium Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of Aritic Desk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 2507 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Aritic Desk and ManageEngine ServiceDesk Plus

Aritic Desk, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Aritic Desk covers Customer Feedback Management, Channel Marketing, Collaboration, Knowledge Management with Social Media.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

"I have been working with Aritic Pinpoint, marketing automation platform for the last seven months. I found the platform quite elegant, efficient for marketing operations and their customer support team is on-time responsive. Highly recommended! " - Indranil Ganguly

"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. " - Randy Connelly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Aritic Desk

Focus area

Software Failure Risk

  • medium

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Aritic Desk for

Software Failure Risk

  • low

About

Full Stack Support Desk Application to manage customer tickets with ease and delight

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

5

43

Total Goals
(we found evidences for)

1

6

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (1)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (14)

collaboration

Read Reviews (1)

Read Reviews (5)

knowledge management

Read Reviews (0)

Read Reviews (64)

helpdesk management

Read Reviews (0)

Read Reviews (332)

contract management

Read Reviews (0)

Read Reviews (69)

document sharing

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (72)

contract management

Read Reviews (0)

Read Reviews (69)

workflow management

Read Reviews (0)

Read Reviews (55)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

communication management

Read Reviews (0)

Read Reviews (22)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

engaging and following up

Read Reviews (0)

Read Reviews (10)

engagement management

Read Reviews (0)

Read Reviews (16)

engaging and following up

Read Reviews (0)

Read Reviews (10)

products & pricelist management

Read Reviews (0)

Read Reviews (16)

follower management

Read Reviews (0)

Read Reviews (9)

training & onboarding

Read Reviews (0)

Read Reviews (7)

sales call management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

license management

Read Reviews (0)

Read Reviews (5)

contact list management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting