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AskNicely vs SurveyCTO: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of AskNicely vs. SurveyCTO is based on a specific set of business needs and context. The comparison uses 7646 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and SurveyCTO

AskNicely, SurveyCTO, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

SurveyCTO focuses on Automated Workflows, Customer Experience Management with Mobile, Communication Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than SurveyCTO for

Software Failure Risk

  • low

logo SurveyCTO

Focus area

Software Failure Risk

  • low

About

Customer Feedback tool to win on customer experience

Mobile data collection platform to collect secure, high quality data—even offline.

Age

2014

2012

Financials

SERIES B

NA

Business Need

Total Processes
(we found evidences for)

75

42

Total Goals
(we found evidences for)

16

6

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management





knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Manage risk

  • Scale best practices

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • video

  • user generated content

  • social media

  • on premises

  • e-mail

  • mobile app

  • chat

  • Whatsapp

  • blogs

  • See 9 more
  • phone calls

  • mobile

  • offline

  • video

  • user generated content

  • social media

  • on premises

  • e-mail

  • mobile app

  • chat

  • Whatsapp

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting