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BirdEye vs CrowdTangle: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of BirdEye vs. CrowdTangle is based on a specific set of business needs and context. The comparison uses 7454 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and CrowdTangle

BirdEye, CrowdTangle, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

CrowdTangle focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Lead Management, etc.

"So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! " - Cindy Johnson

"We mainly use CrowdTangle to look at keywords related to claims we’re trying to debunk, AFP’s deputy head of social networks and fact-checking. " - Sophie Nicholson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than CrowdTangle for

Software Failure Risk

  • medium

logo CrowdTangle

Focus area

CrowdTangle is better than BirdEye for

Software Failure Risk

  • medium

About

BirdEye: Online Review Management | Customer Review Software

Platform | CrowdTangle

Age

2012

Financials

SERIES C

M&A

Business Need

Total Processes
(we found evidences for)

79

43

Total Goals
(we found evidences for)

17

7

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


reputation management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


sales review & feedback


contact list management


generation of new leads


training & onboarding


helpdesk management



competitive intelligence





sales document management

contract management

proposal & quote management


business development


workflow management


conversion management


social media marketing


motivation management


campaign management

campaign analytics



content management

content publishing


customer case management





conference call management


lifetime value management


relationship management


loyalty management

customise loyalty program



promotion management





Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more
  • Scale best practices

  • Build brand awareness

  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • social media

  • website

  • Facebook

  • mass media

  • video

  • user generated content

  • blogs

  • Instagram

  • Twitter

  • television

  • promotions

  • print media

  • e-mail

  • Facebook page

  • chat

  • Slack

  • newspaper

  • offline

  • point of sale

  • mobile

  • magazine

  • review sites

  • Amazon

  • See 20 more
  • social media

  • website

  • Facebook

  • mass media

  • video

  • user generated content

  • blogs

  • Instagram

  • Twitter

  • television

  • promotions

  • print media

  • e-mail

  • Facebook page

  • chat

  • Slack

  • newspaper

  • offline

  • point of sale

  • mobile

  • magazine

  • review sites

  • Amazon

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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Business Setting