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Channels vs MaTelSo: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Channels vs. MaTelSo is based on a specific set of business needs and context. The comparison uses 804 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Channels and MaTelSo

Channels, MaTelSo, Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

MaTelSo focuses on Communication Management with Phone Calls, Advertisement with Display Advertisement, Contact List Management with Phone Calls, Campaign Management with Phone Calls, etc.

"Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best t...ool. It happens that customers are asking how did we know cause it takes so short to find order numbers, dates, and other details during the call. " - Katarzyna Bilan

"Thanks to the solution provided by matelso, we've moved our call tracking up to a new level. This has allowed us to reproduce an optional lead assignment for each channel! " - Julian H ner

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Channels

Focus area

Channels is better than MaTelSo for

Software Failure Risk

  • medium

logo MaTelSo

Focus area

Software Failure Risk

  • medium

About

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Leading marketing tool for evaluating telephone calls

Age

2014

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

17

Total Goals
(we found evidences for)

4

6

Top Processes

Evidences indicate better relative satisfaction


sales call management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


social media management

social media analytics


workflow management


campaign management

campaign analytics




generation of new leads


lifetime value management


rating and review management


engagement management

engaging and following up


contact list management


sales document management


conversion management



products & pricelist management


Top Goals

Goals Achieved

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more
  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Improve digital and social presence

  • Improve ROI

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • display advertisement

  • Doubleclick

  • social media

  • Facebook

  • mobile

  • offline

  • See 4 more
  • phone calls

  • display advertisement

  • Doubleclick

  • social media

  • Facebook

  • mobile

  • offline

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting