Comparison Summary

Customerly: Customerly provides AI-driven customer service solutions to acquire, support, and satisfy SaaS customers. It is recognized as one of the top live chat software globally.

ProProfs Chat: ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

logo Customerly

Focus area

Customerly is better than ProProfs Chat for

Software Failure Risk

  • low

logo ProProfs Chat

Focus area

Software Failure Risk

  • low

Customerly and ProProfs Chat: Customer Satisfaction Data

Most deployed common Use Cases for Customerly and ProProfs Chat

What Are the key features of Customerly and ProProfs Chat for Customer Feedback Management?

Customerly and Proprofs Chat both allow users to gather customer feedback. Customerly offers a variety of tools for gathering feedback, including surveys, Net Promoter Score (NPS) tracking, and email automation. Proprofs Chat focuses on gathering feedback through live chat features, such as post-chat surveys and visitor monitoring.
"...- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way. ...." Peer review by Andrea L., Digital Maketing Manager, Computer Software
"...Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters...." Peer review by Preethi R., Information Technology and Services

What benefits does Customerly and ProProfs Chat offer for Helpdesk Management?

How does Customerly and ProProfs Chat facilitate Engagement Management?


Customerly in Action: Unique Use Cases

How does Customerly address your Training & Onboarding Challenges?

How does Customerly address your Contact List Management Challenges?


ProProfs Chat in Action: Unique Use Cases

What makes ProProfs Chat ideal for Generation Of New Leads?

About

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

proprofs.com: Live Chat Software for a Delightful Customer Experience

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting