Guiding you to choose between Giva vs. DeskXpand: 2024

Comparison Summary

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

DeskXpand: DeskXpand offers comprehensive helpdesk management and ticketing solutions for all businesses. Unique features distinguish DeskXpand from other software options.

Giva and DeskXpand: Customer Satisfaction Data

Most deployed common Use Cases for Giva and DeskXpand

How efficiently Does Giva and DeskXpand manage your Helpdesk Management?

Giva is a cloud-based IT help desk that includes asset management, while Deskxpand focuses on omnichannel support. Giva prioritizes user interface simplicity and HIPAA compliance, while Deskxpand emphasizes customer satisfaction through personalized communication and data analysis. Both help desks offer ticketing, knowledge base, and reporting features.

"...We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met...." Peer review by Suzanne D., Director Enterprise Services, Education

"...Integrate eCommerce stores like Shopify and Magento with helpdesk and centralize your communications...." Integrations

How does Giva and DeskXpand facilitate Customer Feedback Management?

Giva and Deskxpand both help businesses improve customer satisfaction. Giva offers a comprehensive suite of tools, including ticketing, knowledgebase, and surveys, while Deskxpand focuses on customer feedback analysis and complaint resolution. Giva emphasizes measuring team performance and customer satisfaction, while Deskxpand emphasizes faster resolution times and increased customer satisfaction scores.

"...Now, Ive got excellent tools to measure performance, productivity and customer satisfaction...." Peer review by Elaine Tanner, Kupa Incorporated

"...This enables her to serve solutions at lightning speed and boost customer satisfaction...." Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee s Productivity by 23%.

What Are the key features of Giva and DeskXpand for Workflow Management?

Giva and Deskxpand both help to streamline workflows and automate tasks. Giva allows users to design workflows with mobile phone texting capabilities. Deskxpand focuses on support workflows, integrating with email and providing customizable dashboards. Deskxpand offers a user-friendly interface for setting up workflows, while Giva's built-in workflow options are limited.

"...Automated workflows eliminate many man......" Peer review

"...With DeskXpand Adam was able to frame a standardized workflow for ticket resolution...." How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

What solutions does Giva and DeskXpand provide for Knowledge Management?

Giva and Deskxpand both offer knowledge management features. Giva's knowledge base helps businesses store and retrieve information to improve efficiency and customer satisfaction. Deskxpand focuses on making the knowledge base easily accessible to customers through features like SEO-friendly content and site-wide visibility. Deskxpand aims to empower customers to find answers themselves, while Giva also offers features like ticketing and asset management.

"...We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products...." Peer review by William McDonald, CIO, Schulte Roth & Zabel LLP, Schulte Roth & Zabel LLP

"...Jonathan was also able to get more website traffic by optimizing his knowledge base help center with SEO-friendly content...." How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.