Guiding you to choose between Giva vs. Requuest: 2024

Comparison Summary

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Requuest: Requuest enhances agent productivity and client satisfaction with an easy platform. Ticket volume is reduced, and IT results shine through automation and quick responses.

Giva and Requuest: Customer Satisfaction Data

Most deployed common Use Cases for Giva and Requuest

Why is Giva and Requuest the best choice for Helpdesk Management?

Giva and Requuest are both cloud-based help desk solutions that offer features such as ticketing, knowledge bases, and asset management. Giva differentiates itself by offering asset management at no additional cost. Requuest distinguishes itself by emphasizing service level agreements and continuous service improvement.

"...IT help desk application...." Peer review by Steven Marks, CIO, Sills Cummis & Gross P.C., Sills Cummis & Gross P.C.

"...Start your path to excellence with a codeless, easy to use yet flexible, web-based help desk...." Asset Management & CMDB

What Are the key features of Giva and Requuest for Customer Feedback Management?

Giva and Requuest both focus on customer satisfaction. Giva provides tools to measure and improve customer satisfaction through reporting and dashboards. Requuest focuses on collecting detailed information from customers through custom forms and surveys. Giva emphasizes fast and painless reporting, while Requuest highlights its codeless design and automated processes.

"...The highly integrated Knowledgebase is a very valuable tool that has enabled us to increase first contact resolution and customer satisfaction, and has helped significantly decrease call times...." Peer review by William L., IT Help Desk Supervisor, Legal Services

"...Friendly Client Survey...." Self Service Web Client Portal

How can Giva and Requuest optimize your Workflow Management Workflow?

Giva and Requuest both offer tools for creating and managing workflows. Giva focuses on simplifying the user experience with an intuitive design, while Requuest provides more granular control over workflow configurations. Giva emphasizes automation to improve efficiency, while Requuest provides features for service level management, approvals, and escalations.

"...Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design...." Peer review by Ken Adams, Chief Information Officer, Miles & Stockbridge

"...TASK TEMPLATES & WORKFLOW Requuest gives you extra granularity by defining workflows, service levels, and task models for any type of tickets. ..." Beautiful Service Catalogue

Why is Giva and Requuest the best choice for Knowledge Management?

Giva and Requuest both offer knowledge base functionality to store and share information. Giva emphasizes its knowledge base's role in increasing efficiency and productivity, while Requuest focuses on the knowledge base's accessibility to clients. Giva offers a branded self-service portal, whereas Requuest provides a self-service portal that displays the knowledge base.

"...Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management...." Peer review by Daniel R.

"...The knowledge base proposes simplified assistance solutions for the creation of items through the creation and automatic proposal for keywords and tag management. ..." Knowledge Management & Ticket Resolution