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Groove vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Groove low Failure Risk for Channels medium
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Comparison Summary

This comparison report of Groove vs. Channels is based on a specific set of business needs and context. The comparison uses 5567 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Groove and Channels

Groove, Channels, Yesware, Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Groove covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Sales Call Management with Phone Calls, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"We thought we had found a good solution for reps who didn’t want to be working in Salesforce, but our sales team found Outreach to be too complicated. " - Bart Johnson

"Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making ...a call, we've doubled the number of enterprise accounts closed via sales calls. " - Blazej Szperlinski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Groove

Focus area

Groove is better than Channels for

Software Failure Risk

  • low

logo Channels

Focus area

Software Failure Risk

  • medium

About

Sales engagement software that drives efficiency at every stage of the sales process

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

2013

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

31

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (493)

Read Reviews (2)

engaging and following up

Read Reviews (413)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (42)

Read Reviews (0)

communication management

Read Reviews (376)

Read Reviews (21)

tracking & monitoring communications

Read Reviews (246)

Read Reviews (17)

sending & publishing communications

Read Reviews (122)

Read Reviews (4)

workflow management

Read Reviews (101)

Read Reviews (5)

sales call management

Read Reviews (61)

Read Reviews (39)

meeting management

Read Reviews (46)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (38)

lead engagement

Read Reviews (55)

Read Reviews (1)

helpdesk management

Read Reviews (41)

Read Reviews (34)

knowledge management

Read Reviews (34)

Read Reviews (0)

training & onboarding

Read Reviews (30)

Read Reviews (0)

account management

Read Reviews (28)

Read Reviews (1)

contact list management

Read Reviews (24)

Read Reviews (2)

creating contact list

Read Reviews (8)

Read Reviews (0)

customer feedback management

Read Reviews (20)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (0)

campaign management

Read Reviews (20)

Read Reviews (4)

campaign monitoring

Read Reviews (6)

Read Reviews (0)

campaign analytics

Read Reviews (4)

Read Reviews (2)

generation of new leads

Read Reviews (19)

Read Reviews (2)

social media management

Read Reviews (17)

Read Reviews (7)

social media analytics

Read Reviews (12)

Read Reviews (7)

monitoring social media

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (13)

Read Reviews (2)

proposal & quote management

Read Reviews (6)

Read Reviews (1)

contract management

Read Reviews (4)

Read Reviews (1)

pipeline management

Read Reviews (10)

Read Reviews (0)

revenue cycle management

Read Reviews (7)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (2)

renewal management

Read Reviews (5)

Read Reviews (0)

international marketing

Read Reviews (5)

Read Reviews (0)

relationship management

Read Reviews (4)

Read Reviews (1)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Improve internal communications

  • Improve visibility

  • Launch new products

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Establish thought leadership

  • See 8 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting