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InMoment vs SurveyCTO: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. SurveyCTO is based on a specific set of business needs and context. The comparison uses 4162 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and SurveyCTO

InMoment, SurveyCTO, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

SurveyCTO focuses on Automated Workflows, Customer Experience Management with Mobile, Communication Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than SurveyCTO for

Software Failure Risk

  • low

logo SurveyCTO

Focus area

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Mobile data collection platform to collect secure, high quality data—even offline.

Age

2002

2012

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

70

42

Total Goals
(we found evidences for)

15

6

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications

tracking & monitoring communications




sales document management


conference call management




segmentation and targeting


category management



touchpoint management


content management



knowledge management



sales call management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Manage risk

  • Scale best practices

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • video

  • user generated content

  • social media

  • on premises

  • e-mail

  • mobile app

  • chat

  • Whatsapp

  • blogs

  • See 9 more
  • phone calls

  • mobile

  • offline

  • video

  • user generated content

  • social media

  • on premises

  • e-mail

  • mobile app

  • chat

  • Whatsapp

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting