Guiding you to choose between Livechat vs. Chatra: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Chatra: Chatra is a multichannel support platform designed for businesses of all sizes. It enhances customer assistance through live chat, chatbots, email, and social messaging.

Livechat and Chatra: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and Chatra

What benefits does Livechat and Chatra offer for Helpdesk Management?

Livechat and Chatra are similar in that both offer chat features and helpdesk management tools. Livechat provides a more comprehensive solution with features like file sharing, chat transcripts, and data analytics, while Chatra focuses on providing a simple, fast, and efficient experience. Livechat allows for transferring chats between agents, while Chatra seamlessly integrates with other tools like Slack and HelpScout.

"...This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint...." Peer review by Esie E., Social Media Manager, Restaurants

"...It includes every feature we could dream of, works well with our existing tools (like Slack and HelpScout), has a great simple interface, has a great mobile app, and we've always had quick helpful responses from support...." Peer review by Carl N.

What benefits does Livechat and Chatra offer for Engagement Management?

Livechat and Chatra both allow businesses to engage with customers on their websites. Livechat provides a variety of engagement graphics, while Chatra offers a simple dashboard and a helpful bot. Livechat allows users to customize their engagement strategy, while Chatra helps businesses increase sales and marketing by engaging website visitors. One limitation of both tools is that they can be difficult to use effectively when there are a lot of website visitors.

"...Live chat has allowed us to not only engage, but interact with our customers and give them that in store feeling making purchasing with out touching a lot more digestible...." Peer review by Anthony C, Founder / Creative Director, Apparel & Fashion

"...It incorporates all the basic features that help us to interact with our customer without any problem. . ...." Peer review by Verified Reviewer, Telecommunications

What makes Livechat and Chatra ideal for Communication Management?

Livechat and Chatra both allow customers to communicate with businesses through instant messaging rather than email or phone calls. Livechat provides a "sneak-peek" feature that allows businesses to see what customers are typing before they send a message, while Chatra sends email notifications when a message arrives. Chatra has a mobile app that allows businesses to respond to messages from anywhere, but both tools have limitations in message delivery speed.

"...I recommend especially those who seek contact with the client before they send us an email...." Peer review by Katarzyna D., Prezes Zarz¿du, Hospitality

"...Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page...." Peer review from Chatra

What benefits does Livechat and Chatra offer for Contact List Management?

Livechat allows for video calling and help desk features, while Chatra offers file sharing and an offline messaging feature. Both tools provide real-time customer contact, though Livechat offers more comprehensive customer data insights. Livechat has limitations with connectivity and customer support response time.

"...It works for us because many of us on our customer support teams work remotely off site so it facilitates us getting the help we need from leads during customer contact scenarios...." Peer review by Brandy C., Internet

"...is very helpfull in many sens because many times is the first contact with customers, and can send files in pdf great =). . ...." Peer review by carlos j.

How can Livechat and Chatra optimize your Customer Feedback Management Workflow?

Livechat and Chatra both provide customer feedback management features, allowing businesses to gather insights and improve customer satisfaction. Livechat offers a broader range of reporting metrics, including chat staffing predictions, chat satisfaction metrics, and agent activity. Chatra focuses on meeting customer satisfaction needs and improving customer service through features like quick customer support and the ability to chat with multiple people simultaneously.

"...Very easy to use, reliable to the core and drives significant revenue and customer satisfaction results...." Peer review by Bobby H, VP, Business Development | Marketing , Computer Software

"...An online messenger service that keeps a company in close contact with their customers can only create a better team feeling and overall customer satisfaction. . ...." Peer review by Verified Reviewer, Real Estate