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Compare Liveperson LiveEngage vs Comm100

Failure Risk Guidance Security Report ?

Failure Risk for Liveperson LiveEngage medium Failure Risk for Comm100 low
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Comparison Summary

For Liveperson LiveEngage vs Comm100 comparison, Our AI algorithm looked at 1384 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and Comm100 to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and Comm100

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as Comm100 is focused towards Engagement Management with Chat and Customer Feedback Management with Chat .

Both Liveperson LiveEngage and Comm100 are Live Chat software, peers recommend Liveperson LiveEngage for contact list management where as Comm100 is more known for engagement management .

logo Liveperson LiveEngage

Focus area

Liveperson LiveEngage is better than Comm100 for

Software Failure Risk

  • medium

logo Comm100

Focus area

Comm100 is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Comm100: Omnichannel Customer Experience Platform | Live Chat ...

Age

1995

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

30

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (56)

Read Reviews (67)

engaging and following up

Read Reviews (39)

Read Reviews (41)

contact list management

Read Reviews (23)

Read Reviews (3)

contacts history

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (17)

Read Reviews (10)

customer feedback management

Read Reviews (13)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (13)

coaching

Read Reviews (12)

Read Reviews (1)

communication management

Read Reviews (7)

Read Reviews (1)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (0)

social media analytics

Read Reviews (3)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (7)

sales document management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (4)

Read Reviews (2)

campaign management

Read Reviews (3)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (6)

lead qualification

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (5)

rating and review management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more

  • Scale best practices

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • omnichannel

  • e-mail

  • phone calls

  • social media

  • text SMS

  • display advertisement

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • See 10 more

  • chat

  • website

  • omnichannel

  • e-mail

  • phone calls

  • social media

  • text SMS

  • display advertisement

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting