Guiding you to choose between Liveperson LiveEngage vs. Customerly: 2024

Comparison Summary

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Customerly: Customerly provides AI-driven customer service solutions to acquire, support, and satisfy SaaS customers. It is recognized as one of the top live chat software globally.

Liveperson LiveEngage and Customerly: Customer Satisfaction Data

Most deployed common Use Cases for Liveperson LiveEngage and Customerly

What solutions does Liveperson LiveEngage and Customerly provide for Engagement Management?

Liveperson Liveengage and Customerly both offer platforms for managing customer engagement. Liveperson Liveengage focuses on real-time interactions, providing tools for measuring operational performance and handling customer confusion on websites. Customerly focuses on automating engagement through features like automated messages and pre-chat surveys. Both platforms aim to improve customer satisfaction by providing tools to enhance customer interactions.

"...About LiveEngage LiveEngage is a digital engagement platform that helps businesses to connect with customers and manage their website...." Peer review

"...But In first impression I liked its innovation to integrate tools which are necessary for customer engagement...." Peer review by User

What solutions does Liveperson LiveEngage and Customerly provide for Customer Feedback Management?

Liveperson Liveengage and Customerly both offer tools to gather customer feedback. Liveperson Liveengage emphasizes real-time feedback through post-chat surveys and focuses on improving customer service satisfaction. Customerly provides a more comprehensive platform, encompassing tools for customer relationship management, marketing, and surveys. Customerly highlights the use of Net Promoter Score (NPS) surveys for measuring customer loyalty.

"...Our company business has grown along with the customer satisfaction because of this tool. ...." Peer review by Shadab S., Analyst

"...- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way. ...." Peer review by Andrea L., Digital Maketing Manager, Computer Software

What benefits does Liveperson LiveEngage and Customerly offer for Contact List Management?

Liveperson Liveengage allows for segmentation of website visitors based on their activities, while Customerly enables searching a customer's ticket history. Both tools offer contact list management features, with Liveperson Liveengage focusing on real-time interactions and Customerly emphasizing email communication and targeted outreach. Customerly enables contact list filtering and offers an integrated email template builder.

"...LiveEngage brings the next chapter in customer contact, the tool has a variety of usages that is only limited by the needs that you have for your company...." Peer review by Willy Bernardo, Senior Operations Manager, Conduent

"...I find useful the function that let you be able to search for a customer's ticket history...." Peer review by Giulia B., Customer assistant, Information Technology and Services

How does Liveperson LiveEngage and Customerly facilitate Helpdesk Management?

Liveperson Liveengage is designed for call centers and provides a comprehensive helpdesk solution. Liveperson Liveengage offers features for managing multiple chats, canned responses, and mobile access. In contrast, Customerly emphasizes an integrated help center that empowers customers to find answers independently. Customerly provides a self-service option with features such as automated questions, a searchable help center, and easy management of help center content.

"...LivePerson is not really needed in a situation where you do not have an incoming call center - general email or phone calls would suffice in that case...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements