Livezilla Customer Support and Genesys Live Chat, An In-Depth Comparison 2024

Comparison Summary

Livezilla Customer Support: LiveZilla is a Customer Support Software that provides live chats, real-time visitor monitoring, and a ticket system integrating emails and social media messages. It enhances customer service efficiency and helps turn visitors into customers.

Genesys Live Chat: Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.

Livezilla Customer Support and Genesys Live Chat: Customer Satisfaction Data

Most deployed common Use Cases for Livezilla Customer Support and Genesys Live Chat

Why is Livezilla Customer Support and Genesys Live Chat the best choice for Helpdesk Management?

Livezilla and Genesys are both used for customer support. Livezilla offers features for tracking tickets, managing multiple languages, and integrating social media messages into a ticketing system. Genesys focuses on reducing call center volume and increasing customer satisfaction by providing a self-learning help desk. The limitations of Livezilla include a potentially complicated installation process.

"...it is a very good software for live chat for the companies to do business and more helpful, it is a multi website support usefull for helpdesk and others a swe;;...." Peer review by Fuadul M, IT MANAGER

"...I work at a call center and Boldchat is used for various departments in other parts of the country to work together...." Peer review by Lea Samargia, Senior Lead, OSC, Frontier Communications

How does Livezilla Customer Support and Genesys Live Chat facilitate Engagement Management?

Livezilla Customer Support and Genesys Live Chat both facilitate real-time customer engagement and offer tools for tracking customer interactions. Livezilla focuses on providing a personalized experience and quick response times, while Genesys Live Chat emphasizes the use of AI and personalization for a more consistent experience across channels. Both tools have limitations, such as potential formatting issues and the need for user configuration.

"...As I said with LiveZilla not only have at our fingertips the fact of being able to interact with customers in real time, but we can track the problems of people who trust us and to provide the best solution to their problems...." Peer review by Ruth B, Customer Support Specialist

"...It is not good if you want to make sales and engagement through chat...." Peer review by Manager in Product Management

How can Livezilla Customer Support and Genesys Live Chat optimize your Communication Management Workflow?

Livezilla and Genesys Live Chat both provide live chat functionality for customer communication. Livezilla offers additional features such as visitor monitoring and a ticket system to manage customer inquiries. Genesys Live Chat includes email and Twitter management, making it more comprehensive. However, some users have reported that Genesys Live Chat lacks notification functionality. Both tools have limitations, such as potential for internet connection errors, and users have requested improvements.

"...The customer service has improved considerably since we used livezilla, our customers feel more satisfied when using live chat as a method of communication and also saves us the time we used to send emails before...." Peer review by Tony D, Consultant at O2O - MO2O /Digital Business & Transformation

"...Also, the discussion tab available is not very useful, we do not get any notification if anybody sends a message...." Peer review by Pradeep Kumar, Senior Customer Support Executive, Betsol Software Pvt Ltd

What benefits does Livezilla Customer Support and Genesys Live Chat offer for Contact List Management?

Livezilla and Genesys Live Chat both emphasize direct customer contact. Livezilla focuses on efficiently addressing customer inquiries and providing solutions, while Genesys Live Chat emphasizes a comprehensive view of customer interactions. Livezilla offers direct contact, while Genesys Live Chat provides visibility into customer behavior and past interactions. Both tools have limitations in managing customer contact lists; this is not a significant feature for either tool.

"...Which you can work in a more organized and effective way with your customers or future clients who contact us for assistance...." Peer review by Laura S, Chief Research and Development Officer, Automotive

"...Live chat is our first go-to when customers want to contact us, over any other channel...." Peer review by Juan Pablo Echeverri, Operations Manager, STOPzilla

Livezilla Customer Support in Action: Unique Use Cases

How can Livezilla Customer Support enhance your Sales Document Management process?

Livezilla Customer Support

About

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Engage and convert prospects with web messaging

Age

2009

1990

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Livezilla Customer Support and Genesys Live Chat, An In-Depth Comparison 2024

Comparison Summary