Comparison Summary

Livezilla Customer Support: LiveZilla is a Customer Support Software that provides live chats, real-time visitor monitoring, and a ticket system integrating emails and social media messages. It enhances customer service efficiency and helps turn visitors into customers.

LiveHelpNow: LiveHelpNow offers IT Help Desk Software that enhances organization and efficiency. Support ticket automation streamlines operations for busy help desks.

logo Livezilla Customer Support

Focus area

Livezilla Customer Support is better than LiveHelpNow for

Software Failure Risk

  • low

logo LiveHelpNow

Focus area

LiveHelpNow is better than Livezilla Customer Support for

Software Failure Risk

  • low

Livezilla Customer Support and LiveHelpNow: Customer Satisfaction Data

Most deployed common Use Cases for Livezilla Customer Support and LiveHelpNow

What benefits does Livezilla Customer Support and LiveHelpNow offer for Helpdesk Management?

Livezilla and Livehelpnow both provide helpdesk management solutions that offer live chat and ticket management features. Livezilla emphasizes its ability to integrate with social media platforms like Facebook and Twitter, while Livehelpnow focuses on providing a comprehensive suite of cloud-based solutions. Livezilla's installation process has been reported as complicated, while Livehelpnow is noted for its intuitive interface. The limitations of these systems are not explicitly stated in the provided comments.
"...LiveZilla s key features include ticket/issue tracking, multiple language support, a help desk, chat transcripts and data validation...." Peer review
"...The ability to engage with potential customers who did not want to talk to our call center...." Peer review by Anonymous Reviewer

How can Livezilla Customer Support and LiveHelpNow enhance your Engagement Management process?

What solutions does Livezilla Customer Support and LiveHelpNow provide for Contact List Management?

Livezilla Customer Support in Action: Unique Use Cases

What Are the key features of Livezilla Customer Support for Communication Management?

How does Livezilla Customer Support address your Sales Document Management Challenges?

LiveHelpNow in Action: Unique Use Cases

What makes LiveHelpNow ideal for Knowledge Management?

How can LiveHelpNow optimize your Sales Call Management Workflow?

About

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

LiveHelpNow -Fully integrated customer service suite....

Age

2009

Financials

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting