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Mixmax vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Mixmax medium Failure Risk for Channels medium
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Comparison Summary

This comparison report of Mixmax vs. Channels is based on a specific set of business needs and context. The comparison uses 5676 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Mixmax and Channels

Mixmax, Channels, Groove, Yesware, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Mixmax covers Engagement Management with E-Mail, Communication Management with E-Mail, Sales Call Management with E-Mail, Workflow Management with E-Mail, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"Our talent team has used Mixmax for four years. The Greenhouse integration reduces human error, improves our operational excellence and reduces our close time. " - Jacob Hartnett

"Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best t...ool. It happens that customers are asking how did we know cause it takes so short to find order numbers, dates, and other details during the call. " - Katarzyna Bilan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Mixmax

Focus area

Mixmax is better than Channels for

Software Failure Risk

  • medium

logo Channels

Focus area

Channels is better than Mixmax for

Software Failure Risk

  • medium

About

Sales engagement software that enables email tracking and measure the impact of messages

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

2014

2014

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

81

31

Total Goals
(we found evidences for)

13

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (565)

Read Reviews (2)

engaging and following up

Read Reviews (507)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (20)

Read Reviews (0)

communication management

Read Reviews (472)

Read Reviews (21)

tracking & monitoring communications

Read Reviews (270)

Read Reviews (17)

sending & publishing communications

Read Reviews (195)

Read Reviews (4)

sales call management

Read Reviews (111)

Read Reviews (39)

meeting management

Read Reviews (111)

Read Reviews (0)

workflow management

Read Reviews (97)

Read Reviews (5)

lead engagement

Read Reviews (55)

Read Reviews (1)

sales document management

Read Reviews (38)

Read Reviews (2)

digital signature

Read Reviews (15)

Read Reviews (0)

proposal & quote management

Read Reviews (10)

Read Reviews (1)

contract management

Read Reviews (8)

Read Reviews (1)

document sharing

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (30)

Read Reviews (0)

campaign management

Read Reviews (29)

Read Reviews (4)

campaign monitoring

Read Reviews (14)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (21)

Read Reviews (2)

social media management

Read Reviews (20)

Read Reviews (7)

social media analytics

Read Reviews (15)

Read Reviews (7)

engaging on social media

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (18)

Read Reviews (1)

contact list management

Read Reviews (18)

Read Reviews (2)

creating contact list

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (18)

Read Reviews (2)

customer feedback management

Read Reviews (10)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (0)

products & pricelist management

Read Reviews (9)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

revenue cycle management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (5)

Read Reviews (34)

content management

Read Reviews (5)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

trade show marketing

Read Reviews (4)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (2)

influencer marketing

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve visibility

  • Grow market share

  • Establish thought leadership

  • See 10 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting