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Outreach vs Channels: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Outreach vs. Channels is based on a specific set of business needs and context. The comparison uses 15419 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Outreach and Channels

Outreach, Channels, Salesloft, Mailshake, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Outreach covers Engagement Management with E-Mail, Communication Management with E-Mail, Lead Engagement with E-Mail, Sales Call Management with Phone Calls, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. " - Chris Aker

"Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone ...numbers took my customer service to the next level. Contact management and getting back to clients went from painful to as easy as it can be. " - Jan Bi yk

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Outreach

Focus area

Outreach is better than Channels for

Software Failure Risk

  • medium

logo Channels

Focus area

Channels is better than Outreach for

Software Failure Risk

  • medium

About

Outreach | Sales Engagement Platform, Sales Automation Software

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

2013

2014

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

125

31

Total Goals
(we found evidences for)

17

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

sending & publishing communications

tracking & monitoring communications



sales call management

meeting management

call transcription

objection handling


workflow management


training & onboarding



generation of new leads



contact list management

creating contact list



business development


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



account management



campaign management

campaign monitoring

campaign analytics



content management

content publishing

searching for content



lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic



talk track creation



conversion management


pipeline management




sales review & feedback


sales document management

contract management

proposal & quote management



promotion management


discount management



follower management


performance management



loyalty management

identify target customers



customer feedback management


outbound marketing


relationship management


sales quota management



opportunity management


segmentation and targeting


revenue cycle management


competitive intelligence


products & pricelist management


trade show marketing


touchpoint management


conference call management


knowledge management



payment management






social media marketing


personalized marketing



lifetime value management





rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • Shorten ramp up time

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • Grow market share

  • Improve visibility

  • Improve stakeholder relations

  • Improve digital and social presence

  • See 14 more
  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more
  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting