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Compare Press Ganey vs RaveCapture ''formerly TrustSpot''

Comparison Summary

For Press Ganey vs RaveCapture ''formerly TrustSpot'' comparison, Our AI algorithm looked at 2045 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Press Ganey and RaveCapture ''formerly TrustSpot'' to solve their respective business needs.

Pros and cons of Press Ganey and RaveCapture ''formerly TrustSpot''

Press Ganey is more suited to businesses that require Rating And Review Management with Review Sites and Engagement Management with Social Media where as RaveCapture ''formerly TrustSpot'' is focused towards Rating And Review Management with Social Media and Customer Feedback Management with Promotions .

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Focus area

Press Ganey is better than RaveCapture ''formerly TrustSpot'' for

Software Failure Risk

  • medium

logo RaveCapture ''formerly TrustSpot''

Focus area

Software Failure Risk

  • medium

About

Human Experience Healthcare

Turn Ordinary Customers into Raving Fans

Financials

SERIES A

Business Need

Total Processes
(we found evidences for)

51

31

Total Goals
(we found evidences for)

15

10

Top Processes

Evidences indicate better relative satisfaction


rating and review management


engagement management

engaging and following up


reputation management


competitive intelligence


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

monitoring social media

engaging on social media

scheduling post to social media


loyalty management

create engagement based loyalty

customise loyalty program


sales review & feedback


content management




lead qualification

lead qualification: technographic



trade show marketing


campaign management


workflow management


performance management


social media marketing


contact list management


conversion management


segmentation and targeting


sales document management

contract management


lifetime value management


community building



Top Goals

Goals Achieved

  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve brand engagement

  • Increase customer life time value

  • Improve ROI

  • Improve consistency

  • Scale best practices

  • Grow market share

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • social media

  • website

  • promotions

  • e-mail

  • video

  • review sites

  • coupons

  • Twitter

  • text SMS

  • LinkedIn

  • Facebook

  • Instagram

  • See 9 more
  • social media

  • website

  • promotions

  • e-mail

  • video

  • review sites

  • coupons

  • Twitter

  • text SMS

  • LinkedIn

  • Facebook

  • Instagram

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting