Guiding you to choose between Pure Chat vs. Livezilla Customer Support: 2024

Comparison Summary

Pure Chat: Pure Chat is a live chat software for small to mid-sized teams offering unlimited chats. It is the preferred solution for businesses seeking efficient customer communication.

Livezilla Customer Support: LiveZilla is a Customer Support Software that provides live chats, real-time visitor monitoring, and a ticket system integrating emails and social media messages. It enhances customer service efficiency and helps turn visitors into customers.

Pure Chat and Livezilla Customer Support: Customer Satisfaction Data

Most deployed common Use Cases for Pure Chat and Livezilla Customer Support

What solutions does Pure Chat and Livezilla Customer Support provide for Engagement Management?

Pure Chat and Livezilla Customer Support both prioritize customer engagement through live chat functionality. Pure Chat focuses on proactive engagement, allowing businesses to initiate conversations with website visitors. Livezilla emphasizes real-time interaction and provides tools for tracking customer issues and follow-up. However, Pure Chat lacks seamless CRM integration, while Livezilla offers a more comprehensive approach with features like ticketing systems and detailed statistics.

"...We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive...." Peer review by Administrator

"...The UI is great and the tool makes it easy to engage with our customers with the Live chat and help desk features in place...." Peer review by VERO M, Customer Care Representative

How efficiently Does Pure Chat and Livezilla Customer Support manage your Helpdesk Management?

Pure Chat and Livezilla are both helpful for managing customer support. Pure Chat offers a user-friendly interface and provides helpful support, while Livezilla focuses on integrating different communication channels like Facebook messages, Twitter messages, and emails into a single ticket system. However, Pure Chat's plans can be expensive, while Livezilla's installation can be complicated. Some users found the Livezilla help desk feature to be frustrating.

"...In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. ...." Peer review by Verified Reviewer, Telecommunications

"...It has a nice and clean design and many useful features, unlike other help desk support products...." Peer review by Kim S, Cutstomer Support Representative

How does Pure Chat and Livezilla Customer Support address your Communication Management Challenges?

Both Pure Chat and Livezilla allow for real-time communication with customers, reducing the need for email correspondence. Pure Chat prioritizes ease of use and communication with coworkers, while Livezilla focuses on visitor monitoring and a more comprehensive customer service platform. However, both tools have limitations; Pure Chat can be slow and lacks a help module, while Livezilla experiences occasional message delays and lacks email notifications for disconnected chats.

"...I enjoy using PureChat services as it enables me to chat with multiple individuals at ease while i'm on the phone or sending emails!...." Peer review by Emily Ortega

"...The customer service has improved considerably since we used livezilla, our customers feel more satisfied when using live chat as a method of communication and also saves us the time we used to send emails before...." Peer review by Tony D, Consultant at O2O - MO2O /Digital Business & Transformation

What makes Pure Chat and Livezilla Customer Support ideal for Contact List Management?

Pure Chat and Livezilla both focus on facilitating contact with customers. Pure Chat provides a platform for direct communication with customers, offering features like transcript saving and client contact information storage. Livezilla also emphasizes customer communication, emphasizing its ability to improve conversions and provide fast response times. However, Pure Chat lacks detailed chat analysis capabilities, while Livezilla users have not identified any significant limitations.

"...Contacting customers easily at anytime and place...." Peer review by User

"...Fast, flexible and pragmatic Runs on any web server An effective way to contact my clients and customers...." Peer review by Qais B, Developer

Pure Chat in Action: Unique Use Cases

How can Pure Chat optimize your Generation Of New Leads Workflow?

Livezilla Customer Support in Action: Unique Use Cases

What benefits does Livezilla Customer Support offer for Sales Document Management?

Pure Chat

4.5

Livezilla Customer Support

4.5

About

Pure Chat: 100% Free Live Chat Software for Businesses

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

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24/7 Support

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Email Support

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Chat Support

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Phone Support

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Guiding you to choose between Pure Chat vs. Livezilla Customer Support: 2024

Comparison Summary

Pure Chat

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Pure Chat for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Pure Chat and Livezilla Customer Support: Customer Satisfaction Data

Most deployed common Use Cases for Pure Chat and Livezilla Customer Support

What solutions does Pure Chat and Livezilla Customer Support provide for Engagement Management?

How efficiently Does Pure Chat and Livezilla Customer Support manage your Helpdesk Management?

How does Pure Chat and Livezilla Customer Support address your Communication Management Challenges?

What makes Pure Chat and Livezilla Customer Support ideal for Contact List Management?

Pure Chat in Action: Unique Use Cases

How can Pure Chat optimize your Generation Of New Leads Workflow?

Livezilla Customer Support in Action: Unique Use Cases

What benefits does Livezilla Customer Support offer for Sales Document Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Pure Chat vs. Livezilla Customer Support: 2024

Comparison Summary

Pure Chat

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Pure Chat for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Pure Chat and Livezilla Customer Support: Customer Satisfaction Data

Most deployed common Use Cases for Pure Chat and Livezilla Customer Support

What solutions does Pure Chat and Livezilla Customer Support provide for Engagement Management?

How efficiently Does Pure Chat and Livezilla Customer Support manage your Helpdesk Management?

How does Pure Chat and Livezilla Customer Support address your Communication Management Challenges?

What makes Pure Chat and Livezilla Customer Support ideal for Contact List Management?

Pure Chat in Action: Unique Use Cases

How can Pure Chat optimize your Generation Of New Leads Workflow?

Livezilla Customer Support in Action: Unique Use Cases

What benefits does Livezilla Customer Support offer for Sales Document Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Pure Chat

Get a personalised risk report for Livezilla Customer Support

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.