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Salesforce Essentials vs BUSINESSNEXT: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Essentials medium Failure Risk for BUSINESSNEXT low
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Comparison Summary

This comparison report of Salesforce Essentials vs. BUSINESSNEXT is based on a specific set of business needs and context. The comparison uses 6137 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Essentials and BUSINESSNEXT

Salesforce Essentials, BUSINESSNEXT, Siebel CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.

BUSINESSNEXT focuses on Lead Management with E-Mail, Service Management, Social CRM with Social Media, Collaboration with Social Media, etc.

"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia

"BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class ban...king services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. " - HENNY LIU SVP

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Essentials

Focus area

Salesforce Essentials is better than BUSINESSNEXT for

Software Failure Risk

  • medium

logo BUSINESSNEXT

Focus area

BUSINESSNEXT is better than Salesforce Essentials for

Software Failure Risk

  • low

About

Build stronger customer relationships, with the CRM built for small business

The #1 CRM For Banking And Insurance

Age

1999

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

82

24

Total Goals
(we found evidences for)

16

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (122)

Read Reviews (0)

engaging and following up

Read Reviews (73)

Read Reviews (0)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (78)

Read Reviews (319)

sales document management

Read Reviews (64)

Read Reviews (0)

contract management

Read Reviews (31)

Read Reviews (0)

digital signature

Read Reviews (16)

Read Reviews (0)

proposal & quote management

Read Reviews (15)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (2)

sharing knowledge

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (32)

Read Reviews (2)

contacts history

Read Reviews (11)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (30)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (21)

Read Reviews (0)

sending & publishing communications

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (25)

Read Reviews (1)

customer case management

Read Reviews (25)

Read Reviews (0)

pipeline management

Read Reviews (21)

Read Reviews (0)

sales call management

Read Reviews (18)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (16)

Read Reviews (0)

community building

Read Reviews (15)

Read Reviews (0)

conversion management

Read Reviews (13)

Read Reviews (0)

social media management

Read Reviews (12)

Read Reviews (289)

managing social media account

Read Reviews (4)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (65)

engaging on social media

Read Reviews (1)

Read Reviews (80)

customer feedback management

Read Reviews (11)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (8)

Read Reviews (0)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: demographic

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (8)

Read Reviews (144)

campaign monitoring

Read Reviews (1)

Read Reviews (143)

generation of new leads

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (4)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (6)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting