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Salesforce Inbox vs Lightning Dialer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Inbox low Failure Risk for Lightning Dialer medium
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Comparison Summary

This comparison report of Salesforce Inbox vs. Lightning Dialer is based on a specific set of business needs and context. The comparison uses 1309 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Inbox and Lightning Dialer

Salesforce Inbox, Lightning Dialer, MailTrack, Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Inbox covers Advertisement with Website, Communication Management with E-Mail, Engagement Management with E-Mail, Sales Call Management with E-Mail, etc.

Lightning Dialer focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.

"Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. " - Husayn Kassai

"We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. " - Amy Wright

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Inbox

Focus area

Salesforce Inbox is better than Lightning Dialer for

Software Failure Risk

  • low

logo Lightning Dialer

Focus area

Software Failure Risk

  • medium

About

Salesforce Inbox | Supercharge sales with productivity apps designed for reps

Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.

Age

1999

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

56

39

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

advertisement

Read Reviews (58)

Read Reviews (0)

communication management

Read Reviews (52)

Read Reviews (10)

sending & publishing communications

Read Reviews (25)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (4)

engagement management

Read Reviews (39)

Read Reviews (24)

engaging and following up

Read Reviews (31)

Read Reviews (12)

engaging with scheduling & cadence

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (16)

Read Reviews (13)

meeting management

Read Reviews (16)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (5)

creating contact list

Read Reviews (7)

Read Reviews (0)

market research

Read Reviews (13)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (1)

generation of new leads

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (3)

Read Reviews (1)

workflow management

Read Reviews (4)

Read Reviews (1)

social media management

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (8)

social media marketing

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (1)

Read Reviews (14)

training & onboarding

Read Reviews (0)

Read Reviews (4)

loyalty management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Improve visibility

  • Improve digital and social presence

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve internal communications

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • e-mail

  • social media

  • Twitter

  • Facebook

  • mobile app

  • offline

  • point of sale

  • website

  • See 7 more

  • phone calls

  • mobile

  • e-mail

  • social media

  • Twitter

  • Facebook

  • mobile app

  • offline

  • point of sale

  • website

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting