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Salesforce Sales Cloud Einstein vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Sales Cloud Einstein medium Failure Risk for Channels medium
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Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Channels is based on a specific set of business needs and context. The comparison uses 840 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Channels

Salesforce Sales Cloud Einstein, and Channels belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it. " - KASPER R RSTED

"Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone ...numbers took my customer service to the next level. Contact management and getting back to clients went from painful to as easy as it can be. " - Jan Bi yk

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Salesforce Sales Cloud Einstein is better than Channels for

Software Failure Risk

  • medium

logo Channels

Focus area

Channels is better than Salesforce Sales Cloud Einstein for

Software Failure Risk

  • medium

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

1999

2014

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

47

31

Total Goals
(we found evidences for)

9

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (21)

Read Reviews (2)

engaging and following up

Read Reviews (16)

Read Reviews (2)

forecasting

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (21)

sending & publishing communications

Read Reviews (4)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (17)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (4)

Read Reviews (0)

cross selling

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (2)

social media management

Read Reviews (3)

Read Reviews (7)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (2)

Read Reviews (2)

business development

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (4)

conversion management

Read Reviews (2)

Read Reviews (2)

sales document management

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (1)

Read Reviews (34)

workflow management

Read Reviews (1)

Read Reviews (5)

sales call management

Read Reviews (0)

Read Reviews (39)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting