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Salesforce Sales Cloud Einstein vs Dialshree: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Sales Cloud Einstein medium Failure Risk for Dialshree medium
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Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Dialshree is based on a specific set of business needs and context. The comparison uses 1934 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Dialshree

Salesforce Sales Cloud Einstein, and Dialshree belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Dialshree focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Touchpoint Management with Omnichannel, etc.

"Trailhead has made learning Salesforce so much more accessible for me and my colleagues. " - Tami Lau

"As an outsource provider of Contact Center and BPO services for over 25 years spanning hundreds of clients both large and small; I can confidently say there is no better cloud-based system on the market today than what Dial Shree. A robust and easy ...to use feature set from flexible API, CRM integration, reporting, monitoring, Omni Channel Phone, SMS and Email, sophisticated IVR/ACD and the list goes on and on leaving no stone unturned. A masterful innovation simplifying what can normally be a complex solution into one of the most cost-effective scalable systems. Their support staff is always a chat, skype or phone call away to help navigate when needed. My team and I look forward to many years of growth with Dial Shree! " - Sean Gruwell

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Dialshree

Focus area

Dialshree is better than Salesforce Sales Cloud Einstein for

Software Failure Risk

  • medium

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Best Sales Engagement Platform to run inbound, outbound and blended call center campaigns

Age

1999

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

47

47

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (21)

Read Reviews (10)

engaging and following up

Read Reviews (16)

Read Reviews (6)

forecasting

Read Reviews (9)

Read Reviews (1)

communication management

Read Reviews (7)

Read Reviews (28)

sending & publishing communications

Read Reviews (4)

Read Reviews (13)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (13)

customer feedback management

Read Reviews (4)

Read Reviews (15)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (9)

social media marketing

Read Reviews (4)

Read Reviews (0)

cross selling

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (3)

social media management

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (3)

contact list management

Read Reviews (2)

Read Reviews (7)

rating and review management

Read Reviews (2)

Read Reviews (1)

business development

Read Reviews (2)

Read Reviews (11)

content management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (17)

conversion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (13)

proposal & quote management

Read Reviews (1)

Read Reviews (8)

helpdesk management

Read Reviews (1)

Read Reviews (210)

training & onboarding

Read Reviews (1)

Read Reviews (13)

sales call management

Read Reviews (0)

Read Reviews (158)

touchpoint management

Read Reviews (0)

Read Reviews (22)

performance management

Read Reviews (0)

Read Reviews (6)

conference call management

Read Reviews (0)

Read Reviews (5)

compliance & governance

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • offline

  • text SMS

  • point of sale

  • omnichannel

  • chat

  • mobile app

  • Skype

  • website

  • channel partners

  • trade shows

  • events

  • on premises

  • user generated content

  • blogs

  • Whatsapp

  • social media

  • Facebook

  • See 17 more

  • phone calls

  • e-mail

  • mobile

  • offline

  • text SMS

  • point of sale

  • omnichannel

  • chat

  • mobile app

  • Skype

  • website

  • channel partners

  • trade shows

  • events

  • on premises

  • user generated content

  • blogs

  • Whatsapp

  • social media

  • Facebook

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting