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Salesforce Sales Cloud Einstein vs Groove: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Groove is based on a specific set of business needs and context. The comparison uses 5395 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Groove

Salesforce Sales Cloud Einstein, and Groove belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Groove focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Sales Call Management with Phone Calls, etc.

"One of the ways Deloitte was able to respond to COVID-19 was with EngageNow, an employee communications and engagement hub powered by Salesforce technology. As our needs evolve, the platform easily adapts, which is critical as we adjust to this new ...normal. " - DAN HELFRICH

"For every Flow, we’re using Groove to A/B test subject lines and CTAs to determine what’s getting traction with certain demographics. " - Greg Larsen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Groove

Focus area

Groove is better than Salesforce Sales Cloud Einstein for

Software Failure Risk

  • low

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Sales engagement software that drives efficiency at every stage of the sales process

Age

1999

2013

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

47

73

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


social media marketing



generation of new leads


social media management


products & pricelist management




contact list management

creating contact list


rating and review management


business development


content management


campaign management


conversion management



sales document management

contract management

proposal & quote management


helpdesk management


workflow management



training & onboarding


knowledge management



relationship management


lead qualification


opportunity management



meeting management



sales call management

meeting management


account management


pipeline management




revenue cycle management


renewal management



international marketing






Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Improve internal communications

  • Improve visibility

  • Launch new products

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Establish thought leadership

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • LinkedIn

  • mobile

  • chat

  • text SMS

  • offline

  • point of sale

  • omnichannel

  • website

  • user generated content

  • blogs

  • games

  • print media

  • magazine

  • video

  • causes and charity

  • on premises

  • mobile app

  • Twitter

  • Facebook

  • See 19 more
  • e-mail

  • phone calls

  • social media

  • LinkedIn

  • mobile

  • chat

  • text SMS

  • offline

  • point of sale

  • omnichannel

  • website

  • user generated content

  • blogs

  • games

  • print media

  • magazine

  • video

  • causes and charity

  • on premises

  • mobile app

  • Twitter

  • Facebook

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting