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Salesforce Sales Cloud Einstein vs Lightning Dialer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Sales Cloud Einstein medium Failure Risk for Lightning Dialer medium
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Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Lightning Dialer is based on a specific set of business needs and context. The comparison uses 750 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Lightning Dialer

Salesforce Sales Cloud Einstein, and Lightning Dialer belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Lightning Dialer focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.

"Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction. " - Arto Altincatal

"We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical of...ferings in a matter of days! " - SAMPATH NARAYANAN

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Lightning Dialer

Focus area

Software Failure Risk

  • medium

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.

Age

1999

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

47

39

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (21)

Read Reviews (24)

engaging and following up

Read Reviews (16)

Read Reviews (12)

forecasting

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (10)

sending & publishing communications

Read Reviews (4)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (4)

customer feedback management

Read Reviews (4)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (8)

social media marketing

Read Reviews (4)

Read Reviews (0)

cross selling

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

contact list management

Read Reviews (2)

Read Reviews (5)

rating and review management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (1)

Read Reviews (14)

training & onboarding

Read Reviews (1)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (13)

identify target customers

Read Reviews (0)

Read Reviews (4)

loyalty management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve internal communications

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • e-mail

  • social media

  • Twitter

  • Facebook

  • mobile app

  • offline

  • point of sale

  • website

  • See 7 more

  • phone calls

  • mobile

  • e-mail

  • social media

  • Twitter

  • Facebook

  • mobile app

  • offline

  • point of sale

  • website

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting