Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Grow market share
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Increase customer life time value
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Enter new markets internationally or locally
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Enhance customer relationships
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Improve stakeholder relations
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Acquire customers
Top Channels
Channels Used
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e-mail
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text SMS
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website
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social media
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promotions
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video
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phone calls
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offline
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on premises
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e-mail
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text SMS
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website
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social media
-
promotions
-
video
-
phone calls
-
offline
-
on premises
- See 6 more