SolarWinds Service Desk and Requuest, An In-Depth Comparison 2024

Comparison Summary

SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.

Requuest: Requuest enhances agent productivity and client satisfaction with an easy platform. Ticket volume is reduced, and IT results shine through automation and quick responses.

SolarWinds Service Desk and Requuest: Customer Satisfaction Data

Most deployed common Use Cases for SolarWinds Service Desk and Requuest

How does SolarWinds Service Desk and Requuest facilitate Helpdesk Management?

Solarwinds Service Desk and Requuest are both helpdesk management tools. Solarwinds Service Desk focuses on providing a robust and feature-rich platform for managing tickets and assets, while Requuest emphasizes ease of use and a broad range of features, including service catalogs, knowledge bases, and service level agreements (SLAs). Both tools can be used by IT support teams, but Solarwinds Service Desk has a more advanced interface suitable for larger organizations.

"...Our department is using Samanage to manage our everyday help desk operations along with tracking larger issues and project solutions...." Peer review by Sam Bryant, Technical Support Analyst, Georgia Municipal Association

"...Start your path to excellence with a codeless, easy to use yet flexible, web-based help desk...." Rock-solid Service Desk

What Are the key features of SolarWinds Service Desk and Requuest for Workflow Management?

Solarwinds Service Desk and Requuest both enable users to create and manage workflows for different types of service requests. Solarwinds Service Desk excels in customizable workflows for a wide range of situations, including cross-departmental tasks and onboarding/offboarding processes. Requuest focuses on granular workflow management, allowing for tasks, approvals, and escalations within the system.

"...Managing tickets for IT, creating workflows for facilities team and managing HRs requests for new and former employees...." Peer review by Phillip L

"...Create workflows...." Outstanding Service Desk & IT Support Features

What makes SolarWinds Service Desk and Requuest ideal for Knowledge Management?

Solarwinds Service Desk and Requuest both provide knowledge base features. Solarwinds Service Desk focuses on making knowledge bases easy to build and use, with a user-friendly interface and search capabilities. Requuest emphasizes sharing knowledge with both internal teams and external customers through its knowledge base. Both tools offer the ability to create and manage knowledge bases to support problem resolution.

"...The knowledge base and the forums have been greatly helpful with any query that I had...." Peer review by Omer K., Information Technology and Services

"...The knowledge base proposes simplified assistance solutions for the creation of items through the creation and automatic proposal for keywords and tag management. ..." Knowledge Management & Ticket Resolution

How can SolarWinds Service Desk and Requuest optimize your Customer Feedback Management Workflow?

Solarwinds Service Desk and Requuest both provide ways to gather customer feedback. Solarwinds Service Desk users praise its ability to collect customer feedback through various means, including private comments, surveys, and community forums. Requuest focuses on building custom forms and surveys to collect specific information from customers.

"...We have seen increased end user satisfaction with incidents being resolved in a more timely manner...." Peer review by Patrick C, Senior Network Engineer

"...Custom ticket templates, request forms, and customer surveys can be created in Requuest without coding, allowing users to collect detailed and specific information from customers on their queries or requests...." Peer review