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SurveyCTO vs UserTesting: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SurveyCTO vs. UserTesting is based on a specific set of business needs and context. The comparison uses 3869 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyCTO and UserTesting

SurveyCTO, UserTesting, UsefulFeedback, Instabug, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyCTO covers Automated Workflows, Customer Experience Management with Mobile, Communication Management, Helpdesk Management, etc.

UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyCTO

Focus area

SurveyCTO is better than UserTesting for

Software Failure Risk

  • low

logo UserTesting

Focus area

UserTesting is better than SurveyCTO for

Software Failure Risk

  • medium

About

Mobile data collection platform to collect secure, high quality data—even offline.

Feedback tool for real-time feedback from real customers

Age

2012

Financials

NA

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

66

Total Goals
(we found evidences for)

6

15

Top Processes

Evidences indicate better relative satisfaction


workflow management


customer case management


communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


customer feedback management



training & onboarding


engagement management

engaging and following up


sales document management

proposal & quote management


sales call management


generation of new leads




content management

content publishing




knowledge management


segmentation and targeting


social media management

social media analytics



sales review & feedback


lead qualification


competitive intelligence




products & pricelist management


identify target customers


loyalty management

identify target customers


subscription management



campaign management


rating and review management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Manage risk

  • Scale best practices

  • Improve digital and social presence

  • See 3 more
  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

Top Channels

Channels Used

  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more
  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting