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SurveyCTO vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SurveyCTO low Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of SurveyCTO vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 4292 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyCTO and Zonka Feedback

SurveyCTO, Zonka Feedback, UsefulFeedback, Instabug, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyCTO covers Automated Workflows, Customer Experience Management with Mobile, Communication Management, Helpdesk Management, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyCTO

Focus area

SurveyCTO is better than Zonka Feedback for

Software Failure Risk

  • low

logo Zonka Feedback

Focus area

Zonka Feedback is better than SurveyCTO for

Software Failure Risk

  • low

About

Mobile data collection platform to collect secure, high quality data—even offline.

Feedback Software & Survey App to collect feedback from customers and employees

Age

2012

Financials

NA

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

43

Total Goals
(we found evidences for)

6

3

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (28)

Read Reviews (39)

customer case management

Read Reviews (21)

Read Reviews (0)

communication management

Read Reviews (21)

Read Reviews (48)

sending & publishing communications

Read Reviews (16)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (5)

helpdesk management

Read Reviews (19)

Read Reviews (22)

customer feedback management

Read Reviews (18)

Read Reviews (705)

funnel analysis

Read Reviews (14)

Read Reviews (0)

training & onboarding

Read Reviews (14)

Read Reviews (2)

engagement management

Read Reviews (14)

Read Reviews (40)

engaging and following up

Read Reviews (12)

Read Reviews (32)

sales document management

Read Reviews (7)

Read Reviews (19)

sales call management

Read Reviews (6)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (0)

content publishing

Read Reviews (3)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (4)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (68)

social media analytics

Read Reviews (1)

Read Reviews (65)

contact list management

Read Reviews (1)

Read Reviews (17)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

rating and review management

Read Reviews (0)

Read Reviews (8)

lifetime value management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Manage risk

  • Scale best practices

  • Improve digital and social presence

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting