UJET and Toky, An In-Depth Comparison 2024

Comparison Summary

UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

UJET and Toky: Customer Satisfaction Data

Most deployed common Use Cases for UJET and Toky

What makes UJET and Toky ideal for Helpdesk Management?

Ujet and Toky are both cloud-based call center platforms. Ujet offers a user-friendly interface and integrates with CRM solutions. Toky provides a simple and scalable solution for businesses of all sizes and allows for seamless integration with other applications like Zoho CRM and Zoho Desk.

"...This is very important in the call center experience because it does not take you too long to get where you want to go on your app...." Peer review by Adela S, trainer

"...using it for call center purposes...." Peer review by User

Why is UJET and Toky the best choice for Contact List Management?

Ujet focuses on enabling businesses to contact customers during live issues and integrating with CRMs. Toky emphasizes facilitating customer contact through various means, including live chat, email campaigns, and phone trees. Both tools offer the ability to record calls and integrate with CRM systems. However, Ujet emphasizes call center management features while Toky focuses on streamlining customer interactions across multiple channels.

"...Answering in coming calls for various contact points...." Peer review by User

"...Front integration with Toky virtual phone system will automatically handle inbound and outbound calls synchronizing contacts and agents activities...." Front virtual phone system integration

What Are the key features of UJET and Toky for Engagement Management?

Ujet and Toky both offer tools for engaging with customers. Ujet emphasizes personalized interactions and integration with customer relationship management (CRM) systems, allowing for data-driven insights and automation. Toky focuses on streamlining follow-up calls and integrating with various platforms like Slack, Zendesk, and Pipedrive, facilitating communication and tracking. While both platforms aim to enhance customer engagement, Ujet emphasizes a comprehensive approach with CRM integration, while Toky prioritizes efficient follow-up and communication across multiple platforms.

"...With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives...." Peer review by Administrator

"...For our international press department we Call to medias around the World to follow up on stories and Press releases, with local Numbers...." Peer review by Jonathan B, Digital Marketing & Medejer, Retail

How efficiently Does UJET and Toky manage your Communication Management?

Ujet and Toky both provide call tracking features, allowing users to monitor call duration and volume. Ujet emphasizes integration with Salesforce, streamlining agent management and CRM tasks. Toky focuses on communication versatility, enabling SMS messaging, call monitoring, and integration with various platforms, such as Zapier and WhatsApp.

"...It is very simple to use and I can easily track the calls that I have made daily - . ...." Peer review by Lizeth C., Sales Representative, Internet