Vocalcom and Vonage Contact Center, An In-Depth Comparison 2024

Comparison Summary

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Vonage Contact Center: Vonage-contact-center, NewVoiceMedia integrates seamlessly with Salesforce for enhanced contact center and inside sales operations. It provides a cloud-based solution tailored to Salesforce users.

Vocalcom and Vonage Contact Center: Customer Satisfaction Data

Most deployed common Use Cases for Vocalcom and Vonage Contact Center

How does Vocalcom and Vonage Contact Center address your Engagement Management Challenges?

Vocalcom and Vonage Contact Center both help businesses manage customer interactions across multiple channels. Vocalcom emphasizes integrating with Salesforce and providing detailed tracking and dashboards. Vonage Contact Center focuses on delivering personalized customer experiences through AI-powered virtual assistants and tight Salesforce integration.

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster ...." Peer review by IBLED Edouard, Oil & Energy

"...Inbound calls can easily be routed to the right sales rep for immediate follow up...." Peer review

How efficiently Does Vocalcom and Vonage Contact Center manage your Communication Management?

Vocalcom and Vonage Contact Center both offer multichannel communication management. Vocalcom emphasizes managing customer interactions as a single conversation across multiple channels, while Vonage Contact Center focuses on prioritizing and routing various communication channels, including phone calls, social media, and emails, to the appropriate agents. Vocalcom integrates with Salesforce, providing features such as predictive dialing and post-call automation, while Vonage Contact Center can also be integrated with Salesforce to monitor and record calls. These summaries are limited to the provided text and do not include information on pricing or feature comparisons.

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click...." Peer review by Edouard Ibled, Sales & Marketing Manager, Gazprom Energy

"...- Can you use your laptop as your phone -Accurate reporting - Provides great insights to your calls - Call monitoring functionality is awesome..." Peer review by Matt Wyre, Computer Software

How efficiently Does Vocalcom and Vonage Contact Center manage your Helpdesk Management?

Vocalcom and Vonage Contact Center both support managing customer inquiries from different channels. Vocalcom emphasizes efficiency and integration with platforms like Salesforce, enabling agents to handle a large volume of interactions across multiple channels. Vonage Contact Center prioritizes personalized service and focuses on integration with CRM systems for small to medium businesses. The limitations of these systems, however, are not fully addressed by these comments.

"...Customer satisfaction is critical to our business, so we wanted the best call center technology known to man...." Peer review by R. Sumidouro, Chief Marketing Officer, Sabesp