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Compare WhatsApp vs Bitrix24

Comparison Summary

For WhatsApp vs Bitrix24 comparison, Our AI algorithm looked at 18531 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using WhatsApp and Bitrix24 to solve their respective business needs.

Pros and cons of WhatsApp and Bitrix24

WhatsApp is more suited to businesses that require Communication Management with Chat and Contact List Management with Chat where as Bitrix24 is focused towards Collaboration with Offline and Communication Management with E-Mail .

Both WhatsApp and Bitrix24 are Collaboration and Productivity software, peers recommend WhatsApp for account management and training & onboarding where as Bitrix24 is more known for sales call management and communication management .

logo WhatsApp

Focus area

WhatsApp is better than Bitrix24 for

Software Failure Risk

  • high

logo Bitrix24

Focus area

Bitrix24 is better than WhatsApp for

Software Failure Risk

  • medium

About

WhatsApp - Simple. Secure. Reliable messaging.

A free collaboration software enabling communications, CRM and other tools for small businesses

Age

2004

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

117

83

Total Goals
(we found evidences for)

17

12

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications



contact list management

creating contact list


content publishing


engagement management

engaging and following up


sales document management

proposal & quote management

contract management



sales call management

meeting management


social media management

scheduling post to social media

managing social media account

engaging on social media

social media analytics

monitoring social media





generation of new leads


account management


training & onboarding



knowledge management

creating knowledge base


promotion management


discount management



conference call management


campaign management


lead qualification

lead qualification: technographic


business development


competitive intelligence



loyalty management

identify target customers

customise loyalty program


trade show marketing



social media marketing


products & pricelist management


segmentation and targeting


lifetime value management


customer feedback management



conversion management



international marketing


rating and review management



influencer marketing



relationship management


courses & assessment

create learning path



follower management







motivation management




billing and invoice management


calendar management





pipeline management


advocacy management



opportunity management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Launch new products

  • Improve internal communications

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve brand engagement

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Increase average basket value

  • See 14 more
  • Improve internal communications

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve digital and social presence

  • Manage risk

  • Scale best practices

  • Improve stakeholder relations

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • video

  • chat

  • mobile

  • website

  • point of sale

  • events

  • trade shows

  • mobile app

  • promotions

  • on premises

  • Facebook

  • Twitter

  • Slack

  • Whatsapp

  • text SMS

  • omnichannel

  • causes and charity

  • support groups

  • user generated content

  • blogs

  • newsletter

  • channel partners

  • coupons

  • See 24 more
  • e-mail

  • phone calls

  • offline

  • social media

  • video

  • chat

  • mobile

  • website

  • point of sale

  • events

  • trade shows

  • mobile app

  • promotions

  • on premises

  • Facebook

  • Twitter

  • Slack

  • Whatsapp

  • text SMS

  • omnichannel

  • causes and charity

  • support groups

  • user generated content

  • blogs

  • newsletter

  • channel partners

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

high

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low

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Integration Risk

medium

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medium

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Migration Risk

high

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medium

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Business Setting