Accela Civic Platform Overview

Accela's cloud-based solutions are designed to enhance the daily operations of government agencies by improving efficiency and citizen engagement. These solutions are particularly useful for building communities, growing businesses, and protecting citizens. Accela's platform provides ready-to-deploy civic applications that are unified on a scalable and extensible platform, allowing agencies to streamline processes and improve service delivery. By leveraging Accela, governments can simplify plan reviews and prepare for future innovations, such as AI integration. This suite of tools is essential for agencies seeking to modernize their operations and foster better community interactions.

Use Cases

Customers recommend Workflow Management, Engaging And Following Up, License Management, as the business use cases that they have been most satisfied with while using Accela Civic Platform.

Other use cases:

  • Social Media Analytics
  • Community Building
  • Proposal & Quote Management
  • Rating And Review Management
  • Customer Case Management
  • Sales Commission Management
  • Helpdesk Management
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Business Priorities

Scale Best Practices and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Accela Civic Platform.

Other priorities:

  • Improve Internal Communications
  • Improve Visibility
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Acquire Customers
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Accela Civic Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Accela Civic Platform's features include Alerts: Popups & Notifications, and Capture Information. and Accela Civic Platform support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Accela Civic Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Accela Civic Platform includes solutions for land management, asset management, licensing and case management, legislative management and more. ...." Peer review

Accela Civic Platform offers shared SaaS technologies for government agencies. It accommodates needs from large states to small departments.

Popular Business Setting

for Accela Civic Platform

Top Industries

  • Government Administration
  • Retail

Popular in

  • Enterprise
  • Large Enterprise

Accela Civic Platform is popular in Government Administration, and Retail, and is widely used by Enterprise, and Large Enterprise,

Comprehensive Insights on Accela Civic Platform Use Cases

What makes Accela Civic Platform ideal for Workflow Management?

What benefits does Accela Civic Platform offer for Engaging And Following Up?

How can Accela Civic Platform enhance your License Management process?

What solutions does Accela Civic Platform provide for Community Building?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Accela Civic Platform solved their business needs. Cuspera uses 540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Government Administration

CASE STUDY City of Philadelphia

Accela Civic Platform helped the City of Philadelphia improve customer service. The city faced more resident requests and needed faster staff response. They used Philly311, powered by Accela, to give... residents mobile tools, system integration, and instant translations. The city saved over 50% in costs. They closed 90% of requests. Calls to the call center dropped by 15%.

Government Administration

CASE STUDY State of Tennessee - Tennessee Alcoholic Beverage Commission (Tennessee ABC)

Accela Alcoholic Beverage Control helped Tennessee ABC move from a slow, paper-based liquor licensing process to a digital system. Before Accela, staff managed paperwork across nine centers and worke...d overtime to handle spikes in applications. After switching to Accela, the team processed renewals without extra hours or stress. The new online system made applications, documents, and payments digital. Staff saved time and the process became routine, not overwhelming. Tennessee ABC saw big cost savings and better service levels with Accela.

Government Administration

CASE STUDY Hartford, Connecticut

Accela helped Hartford, Connecticut modernize its government services. The city faced slow, manual processes for permits and licenses, causing delays of up to four months. Accela's Civic Platform cre...ated a single digital front door for citizens and improved cross-department collaboration. The first phase enabled online permitting for building and health departments. Hartford reduced manual work, eliminated backlogs, and increased efficiency. The city now processes permits and licenses electronically for the first time.

Government Administration

CASE STUDY Clark County

Accela helped Clark County move from old, paper-based systems to a modern online platform. The county used Accela to manage building inspections, permitting, and services across six departments. Duri...ng the pandemic, Clark County processed over 5,000 applications and 6,000 permits in one month online. The cloud-based SaaS model improved data access, reporting, and customer support. Collaboration with Accela allowed the county to customize solutions and improve workflows. Clark County plans to expand Accela to more departments and enhance online business licensing.

Government Administration

CASE STUDY City of Seattle

Accela helped the City of Seattle modernize city operations. The city used Accela to connect nine departments and replace old, manual systems. This integration improved collaboration and made city se...rvices faster and easier for citizens. Data from Accela helped city leaders make better decisions, especially for housing. Employees now have better tools and higher job satisfaction. Seattle plans to expand Accela use and move to SaaS for more innovation.

Government Administration

CASE STUDY Shelby County, Tennessee

Accela helped Shelby County, Tennessee improve its community development services. The county wanted to make planning and permitting easier for citizens. They opened a new customer service center and... used Accela to let people submit applications online. When COVID-19 hit, they quickly launched Accela’s online citizen services. In the first week, 91 new user accounts and 55 applications were submitted. Citizens and staff could work from home, and feedback was positive.

Frequently Asked Questions(FAQ)

for Accela Civic Platform

What is Accela Civic Platform?

Accela Civic Platform is a cloud-based platform of government software solutions that includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It helps to scale best practices, improve internal communication and increase sales and revenue.

It makes it easier for citizens to open and run a business, apply for permits and schedule inspections, and the platform provides agencies with the flexibility and scalability to enable innovation over time without the need to invest in new technology. It accelerates growth, efficiency, and transparency in communities of all sizes.

Some of its features are built-in reporting, automated push notifications, platform-wide integrations, GIS mapping, code enforcement and many more.

What is Accela Civic Platform used for?

Accela Civic Platform is mainly used by its customers to Scale Best Practices and Increase Sales & Revenue by Workflow Management, Engaging And Following Up and License Management .

What are the top features of Accela Civic Platform?

Alerts: popups & Notifications, Capture information are some of the top features of Accela Civic Platform.

Who uses Accela Civic Platform?

Accela Civic Platform is used by Government Administration, Retail among other industries.

Where is Accela Civic Platform located?

Accela Civic Platform is headquartered at 2633 Camino Ramon, Suite 500 San Ramon, CA 94583.
lightning

Peers used Accela Civic Platform for workflow management and engaging and following up

Accela Civic Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.04/5 ★

Read Reviews (1)
Custom Reports

4.41/5 ★

Read Reviews (69)
Analytics

4.29/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.04/5 ★

Read Reviews (1)
Custom Reports

4.41/5 ★

Read Reviews (69)
Analytics

4.29/5 ★

Read Reviews (25)

Accela Civic Platform Integrations

Accela Civic Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.46/5 ★

Read Reviews (53)
Data Export

4.09/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Accela Civic Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Accela Civic Platform

Accela, Inc. News

Awards

AI Excellence: How Accelas Customer Experience Transformation Earned Global Recognition

Accela received the Silver Award at the 2025 Globee Awards for Excellence for its collaboration with SearchUnify, recognized for best use of technology to enhance customer experience through transformative improvements in customer support.

M&A

Accela Acquires ePermitHub to Modernize Plan Review and Introduce AI Innovation

Accela acquires ePermitHub to enhance electronic plan review and introduce AI innovation, modernizing permitting processes for government agencies.

M&A

Accela Acquires ePermitHub to Enhance its Civic Platform and Develop AI-driven Plan ...

Accela acquires ePermitHub to enhance its Civic Platform and develop AI-driven plan review automation.

M&A

Accela® Acquires ePermitHub to Enhance its Civic Platform and Develop AI-driven Plan Review Automation

Accela has acquired ePermitHub to strengthen its Civic Platform with advanced AI-driven plan review automation. This acquisition expands Accelas capabilities in permitting and regulatory technology for government agencies, aiming to streamline digital plan review and approval processes.

Accela, Inc. Profile

Company Name

Accela, Inc.

Company Website

https://www.accela.com/

HQ Location

2633 Camino Ramon, Suite 500 San Ramon, CA 94583

Employees

251-500

Social

Financials

SERIES E