Ameyo Voice: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Ameyo Voice
Brand: Ameyo Voice
Rating: 4.0 (138 reviews)

4.0 5

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Ameyo Voice Call Center Software for Contact Center

Ameyo Voice Overview

Ameyo-voice, a leading call center management software, offers features such as customizable IVR, ACD, auto dialer, CTI, and automated routing. Enterprises trust Ameyo for efficient call center operations.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Voice.

Other use cases:

Collaboration
Campaign Analytics
Contact List Management
Campaign Monitoring
Competitive Intelligence
Measuring Customer Satisfaction
Tracking & Monitoring Communications

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Ameyo Voice.

Other priorities:

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Ameyo Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Voice works with different mediums / channels such as Phone Calls.

Ameyo Voice's features include Recording, and Dashboard. and Ameyo Voice support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Ameyo Voice analytics capabilities include Custom Reports, and Analytics.

Comprehensive Insights on Ameyo Voice Use Cases

How efficiently Does Ameyo Voice manage your Sales Call Management?

What Are the key features of Ameyo Voice for Helpdesk Management?

What benefits does Ameyo Voice offer for Engagement Management?

Why is Ameyo Voice the best choice for Collaboration?

10+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Ameyo Voice solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

Financial Services

CASE STUDY Spice Money

Ameyo's Mobile Agent App helped Spice Money move to a remote contact center during the COVID-19 pandemic. Spice Money faced challenges with remote telephony, agent monitoring, and high response times.... Ameyo provided a mobile app, live monitoring dashboard, and remote performance tracking. Spice Money reduced average handling time from 8 to 4 minutes in 10 days. The solution improved agent productivity, enabled smooth remote operations, and gave managers better insights into agent performance.

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.