Ameyo Voice: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Ameyo Voice
Brand: Ameyo Voice
Rating: 4.0 (138 reviews)

4.0 5

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Ameyo Voice Call Center Software for Contact Center

Ameyo Voice Overview

Ameyo-voice, a leading call center management software, offers features such as customizable IVR, ACD, auto dialer, CTI, and automated routing. Enterprises trust Ameyo for efficient call center operations.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Voice.

Other use cases:

Collaboration
Campaign Analytics
Contact List Management
Campaign Monitoring
Competitive Intelligence
Measuring Customer Satisfaction
Tracking & Monitoring Communications

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Ameyo Voice.

Other priorities:

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Ameyo Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Voice works with different mediums / channels such as Phone Calls.

Ameyo Voice's features include Recording, and Dashboard. and Ameyo Voice support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Ameyo Voice analytics capabilities include Custom Reports, and Analytics.

Comprehensive Insights on Ameyo Voice Use Cases

How efficiently Does Ameyo Voice manage your Sales Call Management?

What solutions does Ameyo Voice provide for Helpdesk Management?

How does Ameyo Voice address your Engagement Management Challenges?

How does Ameyo Voice address your Collaboration Challenges?

10+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Ameyo Voice solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

CASE STUDY DocsApp

Ameyo Voice helped DocsApp improve their outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, poor connect rates, and high response times. A...meyo provided a unified agent desktop, smooth CRM integration, automated dialers, and real-time reporting. DocsApp used Ameyo’s multi-campaign login to manage multiple inbound and outbound campaigns. The solution made DocsApp’s call management more flexible and efficient.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.