Ameyo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Ameyo
Brand: Ameyo
Rating: 4.23 (311 reviews)

4.23 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Ameyo: Contact Center Software | Call Center Software ..

Ameyo Overview

Ameyo provides advanced omnichannel contact center and helpdesk software capabilities. Features include comprehensive call center solutions to enhance customer service.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Ameyo.

Other use cases:

Communication Management
Segmentation And Targeting
Call Recording
Engaging On Social Media
Scheduling Post To Social Media
Measuring Customer Satisfaction
Competitive Intelligence

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ameyo.

Other priorities:

Increase Sales & Revenue
Improve Stakeholder Relations
Improve ROI
Launch New Products
Improve Consistency
Establish Thought Leadership
Improve Brand Engagement
Scale Best Practices
Increase Customer Life Time Value

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Ameyo Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.

Ameyo's features include Ticketing, Personalization, and Dashboard. and Ameyo support capabilities include Email Support, Chat Support, Phone Support, etc. also Ameyo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports..." Peer review by Annamma Stefi, Telecommunications

Popular Business Setting

for Ameyo

Top Industries

Banking
Retail
Apparel & Fashion

Popular in

Enterprise
Mid Market
Small Business

Ameyo is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Ameyo Use Cases

What solutions does Ameyo provide for Helpdesk Management?

Why is Ameyo the best choice for Engagement Management?

How efficiently Does Ameyo manage your Contact List Management?

What Are the key features of Ameyo for Communication Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ameyo solved their business needs. Cuspera uses 311 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

Financial Services

CASE STUDY Spice Money

Ameyo's Mobile Agent App helped Spice Money move to a remote contact center during the COVID-19 pandemic. Spice Money faced challenges with remote telephony, agent monitoring, and high response times.... Ameyo provided a mobile app, live monitoring dashboard, and remote performance tracking. Spice Money reduced average handling time from 8 to 4 minutes in 10 days. The solution improved agent productivity, enabled smooth remote operations, and gave managers better insights into agent performance.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.