Astrea Case Merge Overview

Astrea Case Merge is a Salesforce Lightning component by Astrea IT Services that merges duplicate cases using dynamic multi-criteria. It features a user-friendly, point-and-click graphical interface.

This is a summary of the comprehensive capabilities and benefits of Astrea Case Merge based on over 39 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Astrea Case Merge is right for your needs? Our Cuspera AI engine can evaluate how Astrea Case Merge fits your specific business needs, industry, and context. Get your personalized assessment report today.

Astrea Case Merge supports business activities such as:

  • Onboarding
  • Customer Feedback Management
  • Lifetime Value Management
  • Customer Case Management
  • Sending & Publishing Communications

Astrea Case Merge Real Estate Vertical is its biggest customer base.

Reviews

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...." Peer review by Ben R., Mac + Sustainability Coach, Information Technology and Services

Astrea Case Merge Reviews

11 buyers and buying teams have used Cuspera to assess how well Astrea Case Merge solved their business needs. Cuspera uses 39 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Use Cases

Peers recommend Onboarding , Customer Feedback Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using Astrea Case Merge.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Onboarding

3.88/5 ★

Read Reviews (2)

"...The best part is that their development team also customizes the tool as per your requirement...."
Customer Feedback Management

3.42/5 ★

Read Reviews (1)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...."
Lifetime Value Management

3.42/5 ★

Read Reviews (1)

"...Great value for my customers. ...."
PEER EXPERIENCES
Onboarding

3.88/5 ★

Read Reviews (2)

"...The best part is that their development team also customizes the tool as per your requirement...." Peer review by Shweta G., Admin, Non-Profit Organization Management
Customer Feedback Management

3.42/5 ★

Read Reviews (1)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...." Peer review by Ben R., Mac + Sustainability Coach, Information Technology and Services
Lifetime Value Management

3.42/5 ★

Read Reviews (1)

"...Great value for my customers. ...." Peer review by Juul S., Senior Consultant, Computer Software

Customer Stories

 

A USA based Company that provides solutions for Non Profit, Commercial and Public Sector clients - Information Technology And Services - Medium

USA

Astrea IT Services built a custom e-commerce solution in Salesforce Community for a US-based company. The project included a branded product catalog and shopping cart for both members and non-members.... PayPal API integration enabled secure payments and refunds. Users can now download purchased files via secure links. The new system improved order management and streamlined payment tracking.

Read more →
 

US based Marketing and Advertising organization - Marketing And Advertising - Medium

USA

Astrea IT Services built a responsive Klipfolio dashboard for a US marketing firm. The client needed a dashboard that worked well on both desktop and mobile. Astrea used custom CSS and HTML templates... to redesign the dashboard. The new dashboard now looks good and works on all devices. This helped the client reach both desktop and mobile users.

Read more →
 

India based online gaming platform - Entertainment - Medium

India

Salesforce Service Cloud replaced Freshdesk for an Indian gaming platform with 4 million users. Astrea set up omni-channel support, live chat, and CTI integration. The team enabled case tracking, aut...omated workflows, and customer satisfaction surveys. Old support cases were migrated to Salesforce. The support team now tracks cases in real time and collects instant customer feedback.

Read more →
 

A Canadian construction group - Construction - Very Large

Canada

Astrea IT Services implemented a Salesforce Community for a Canadian construction group. The client needed to manage a large partner network and track projects in one place. Astrea built a custom com...munity using Salesforce Community Cloud, Apex, and Visualforce. The new system unified partner management, project tracking, and product warranty processes. Partners accessed project data and added new projects from mobile devices. The solution improved collaboration and data visibility across regions.

Read more →
 

A renowned publishing house - Publishing - Large

Astrea IT Services implemented Salesforce Sales Cloud for a major publishing house. The client faced slow processes, data duplication, and poor user experience due to legacy systems. Astrea migrated ...MySQL data to Salesforce and automated workflows. They customized Sales Cloud and integrated web-to-lead forms for publication requests. The solution reduced task management time and improved data management and reporting.

Read more →
 

A leading U.S.-based real estate development and management organization - Real Estate - Large

USA

Astrea IT Services optimized Conga Composer and DocuSign for a major U.S. real estate company. The client struggled with outdated templates and slow document workflows. Astrea audited and improved th...eir Salesforce setup, creating new templates and automating document generation and signing. This cut document turnaround time by over 50%. The client now has standardized, compliant agreements and a faster closing process.

Read more →

Based on peer insights

Cuspera recommends Astrea Case Merge for

Use Cases Onboarding , Customer Feedback Management , Lifetime Value Management
Industries Real Estate, Non-Profit Organization Management, Information Technology And Services

Popular Business Setting

for Astrea Case Merge

Top Industries

  • Real Estate
  • Non-Profit Organization Management
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

IT and Other Capabilities

for Astrea Case Merge

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.68/5 ★

Read Reviews (3)
Data Export

2.68/5 ★

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.68/5 ★

Read Reviews (3)
Data Export

2.68/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.81/5 ★

Read Reviews (3)
24/7 Support

3.54/5 ★

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.81/5 ★

Read Reviews (3)
24/7 Support

3.54/5 ★

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.79/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.79/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Astrea Case Merge

Top Failure Risks for Astrea Case Merge

Vendor Profile Details

Company Name

Astreait Technologies.

Company Website

https://astreait.com/

HQ Location

C-52, Sector 65, Noida, UP 201304, IN

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE