Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
See all business priorities See less business priorities

Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Leverage IP technology to discover new levels of collaboration and productivity for your employees and customers...." Small and Medium Businesses
"...We believe that organization culture, employee engagement, user experience and the adoption of the right tools make the difference between success and failure in your own digital journey...." Voice Platforms
"...And it retains local billing and call detail recording, so records management isn t lost...." Atos Unify OpenScape Branch

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Mitel OpenScape Voice Customer wins, Customer success stories, Case studies

What makes Mitel OpenScape Voice ideal for Collaboration?

Why is Mitel OpenScape Voice the best choice for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Van Mossel Group (VMG) - Retail - Large

Waalwijk, Netherlands

Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with MiVoice Business and MiContact Center. Over 120 customer-facing staff now us...e a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.

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Mercure Dubai Barsha Heights Hotel Suites & Apartments - Hospitality - Large

Dubai, UAE

Mitel unified communications helped Mercure Dubai Barsha Heights Hotel Suites & Apartments modernize its phone system. The hotel needed a reliable, scalable solution for thousands of phones across su...ites, meeting rooms, and staff areas. Mitel's MiVoice Business and MiCollab platforms improved connectivity for guests and staff. The hotel saw satisfaction rates rise from 80% to 90% and eliminated missed calls. Staff now use 150 wireless IP phones and antimicrobial handsets, supporting safety and mobility during the pandemic.

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Radisson Blu Hamburg - Hospitality - Medium

Hamburg, Germany

Radisson Blu Hamburg upgraded its outdated analog phone system with Mitel's IP telephony solution. The hotel needed a reliable, secure, and flexible system that could support about 500 existing analo...g phones. Mitel delivered a modern, easy-to-manage platform that meets new requirements quickly. The IT director praised MiVoice Business for its excellent service and precise functionality.

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Hyatt Hotels Corporation - Hospitality - Large

Chicago, USA

Hyatt Hotels Corporation needed a communications solution to deliver a consistent, high-quality guest experience. Mitel was chosen for its strong presence in the hospitality sector and deep industry ...understanding. The solution enabled Hyatt to provide reliable contact and access for guests worldwide. Hyatt achieved reduced costs, increased mobility, and a unified global experience. The integrated system supports operational efficiency and customer engagement.

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Groupe Printemps - Retail - Large

Paris, France

Groupe Printemps upgraded its business telephony by moving to the cloud and adding softphone services for staff. Using Mitel's unified communications, Printemps improved call management and let emplo...yees make calls from their PCs. The migration caused little disruption to daily work. The new system increased both customer and employee satisfaction. 150 workstations now handle up to 50 outbound calls at once.

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Healthspan - Retail - Medium

UK

Mitel contact center solutions helped Healthspan automate customer inquiries using Talkative AI chatbot. Healthspan's 57 agents handle over 150,000 interactions monthly about 200+ products. The compa...ny needed to scale customer service as it grew. Mitel enabled Healthspan to reach an 88% resolution rate with AI in the first month. Customer satisfaction increased by 3%. Supervisors now use Mitel dashboards for key insights and decision-making.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Awards

Mitel Workflow Studio wins global remote-work innovation award

Mitel Workflow Studio has won the "Remote Work Tech Innovation of the Year" award at the RemoteTech Breakthrough Awards. This recognition highlights Mitel's innovative approach in integrating communication and business processes through a low-code/no-code platform, enhancing remote and hybrid work efficiency.

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Executive

Mitel Announces Appointment of Simon Jones as Sales Director for UK ...

Mitel has appointed Simon Jones as Sales Director for the UK & Ireland Indirect Route to Market. Jones will focus on enhancing Mitel's channel sales and indirect enterprise customer teams. His experience in unified communications and digital transformation aligns with Mitel's strategy to strengthen partner relationships and drive growth in the region.

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Product

Mitel and Hospitality Organizations Close the Gap Between Guest ...

Mitel has enhanced its hospitality communications portfolio with AI-enabled solutions to improve guest and staff experiences. The offerings include Mitel Workflow Studio and Mitel WX for operational workflows, supporting flexible deployment models and secure integrations with property management systems. These solutions aim to streamline operations and enhance service coordination across hospitality environments.

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Executive

Mitel names veteran tech exec Ben Macdonald new sales channel chief

Mitel has appointed Ben Macdonald as vice-president of global channel go-to-market. Macdonald will lead Mitel’s global channel strategy and its partner program, aiming to expand the company's sales partner network. He brings experience from Owl Labs, Poly, Juniper Networks, and Ekahau.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A