Callminer Eureka Capture Overview
CallMiner Record provides live monitoring and instantaneous playback with high-quality stereo. It enhances transcription and analytics for better insights.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using Callminer Eureka Capture.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Capture.
Callminer Eureka Capture Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Capture works with different mediums / channels such as Phone Calls. and E-Mail.
Callminer Eureka Capture's features include Recording. and Callminer Eureka Capture support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Capture analytics capabilities include Analytics, and Custom Reports.
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Peer review evidence (same sources as the product rating summary)
"...Bypass call recording to immediate, secure hosted storage for instantaneous presentation, analytics, and real-time alerting or guidance, regardless of call volume. ..." High-Quality Audio for Agent Performance
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct
"...Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale. ..." High-Quality Audio for Agent Performance
Popular Business Setting
for Callminer Eureka Capture
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospitality
Popular in
Callminer Eureka Capture is popular in Non-Profit Organization Management, Consumer Services, and Hospitality and is widely used by
Callminer Eureka Capture Customer wins, Customer success stories, Case studies
How can Callminer Eureka Capture optimize your Call Recording Workflow?
How can Callminer Eureka Capture optimize your Engagement Management Workflow?
How does Callminer Eureka Capture facilitate Coaching?
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Capture solved their business needs. Cuspera uses 167 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
De Vries Group - Collections
Peers used Callminer Eureka Capture for call recording and engagement management
Callminer Eureka Capture Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
Callminer Eureka Capture Integrations
Callminer Eureka Capture integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Capture
Top Failure Risks for Callminer Eureka Capture
CallMiner, Inc. News
Etech, CallMiner Partner for Conversation Intelligence
Etech Global Services partners with CallMiner to integrate CallMiner's AI-driven analytics into Etech's platform, enhancing customer insights and operational efficiency. This collaboration expands CallMiner's professional services with Etech's certified analysts, offering rapid platform optimization and automated quality assurance. The partnership aims to improve agent performance and customer experience, with future plans for virtual AI agent offerings through CallMiner OmniAgent.
Etech and CallMiner Partner to Deliver End-to-End Conversation Intelligence and Professional Services at Scale
Etech Global Services partners with CallMiner to enhance conversation intelligence and professional services. This collaboration integrates CallMiner's AI-driven analytics into Etech's platform, improving customer experience and operational efficiency. Etech's ETSLabs team becomes CallMiner Analyst Certified, expanding CallMiner's service delivery capacity. The partnership aims to advance AI agent offerings and optimize automation initiatives.
CallMiner Product Innovation Series: Q1 2026
CallMiner introduced significant enhancements to its AI Assist solution in Q1 2026, focusing on agentic AI advancements. New features include collections for data organization, whole call sentiment classifiers, and improved automation workflows for OmniAgent users. These updates aim to enhance decision-making, streamline automation, and improve agent performance with real-time insights and translation capabilities.
Atombit and CallMiner Partner to Enable Enterprise-Wide Experience ...
Atombit and CallMiner have formalized a strategic partnership to enhance enterprise-wide experience and behavioral intelligence. This collaboration combines CallMiner's conversation intelligence and automation with Atombit's execution-led transformation model. The partnership aims to improve customer and employee experience, drive growth, and mitigate risk by turning insights into actionable outcomes. Initial focus areas include the UK and Italy, with joint go-to-market initiatives and coordinated delivery.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
