Callminer Eureka Capture Overview

CallMiner Record provides live monitoring and instantaneous playback with high-quality stereo. It enhances transcription and analytics for better insights.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using Callminer Eureka Capture.

Other use cases:

  • Coaching
  • Contacts History
  • Contract Management
  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Capture.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Capture Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Capture works with different mediums / channels such as Phone Calls. and E-Mail.

Callminer Eureka Capture's features include Recording. and Callminer Eureka Capture support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Capture analytics capabilities include Analytics, and Custom Reports.

Reviews

"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord

Popular Business Setting

for Callminer Eureka Capture

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospitality

Popular in

Callminer Eureka Capture is popular in Non-Profit Organization Management, Consumer Services, and Hospitality and is widely used by

Comprehensive Insights on Callminer Eureka Capture Use Cases

How can Callminer Eureka Capture enhance your Call Recording process?

How does Callminer Eureka Capture address your Engagement Management Challenges?

How does Callminer Eureka Capture address your Coaching Challenges?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Capture solved their business needs. Cuspera uses 167 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Capture testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Capture testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Capture testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Capture testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Capture testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Capture testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

COMPANY INDUSTRY CASE STUDIES
Callminer Eureka Capture case study
Information Technology and Services
Information Technology and Services
CASE STUDY Radial

Radial, a global leader in omnichannel commerce, achieved a 20% increase in customer satisfaction and a 10% reduction in average handle time using CallMiner's AI-powered call analytics platform.

Read More
Callminer Eureka Capture case study
Hospitality
Hospitality
Case Study Holiday Inn Club Vacations

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

Read More
Callminer Eureka Capture case study
Financial Services
Financial Services
Case Study Shellpoint

How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange

Read More
lightning

Peers used Callminer Eureka Capture for call recording and engagement management

Callminer Eureka Capture Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Analytics

4.07/5 ★

Read Reviews (33)
Custom Reports

4.07/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Analytics

4.07/5 ★

Read Reviews (33)
Custom Reports

4.07/5 ★

Read Reviews (28)

Callminer Eureka Capture Integrations

Callminer Eureka Capture integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.36/5 ★

Read Reviews (13)
Data Import

4.34/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Callminer Eureka Capture

Top Failure Risks for Callminer Eureka Capture

CallMiner News

The Boston Globe Names CallMiner a Top Place to Work for 2024 - Business Wire

The Boston Globe has named CallMiner as a top place to work for 2024.

04/12/2024 - source

No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents - No Jitter

CallMiner introduces AI Assist, a new technology to enhance customer interactions as part of a broader AI product development trend.

09/10/2024 - source

CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions - Business Wire

CallMiner introduced AI Assist to help users perform tasks automatically within their platform.

07/10/2024 - source

CallMiner Feeds

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

03/06/2024 - source

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.

08/05/2024 - source

AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

19/03/2024 - source

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F