Callminer Eureka Capture Overview
CallMiner Record provides live monitoring and instantaneous playback with high-quality stereo. It enhances transcription and analytics for better insights.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using Callminer Eureka Capture.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Capture.
Callminer Eureka Capture Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Capture works with different mediums / channels such as Phone Calls. and E-Mail.
Callminer Eureka Capture's features include Recording. and Callminer Eureka Capture support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Capture analytics capabilities include Analytics, and Custom Reports.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Popular Business Setting
for Callminer Eureka Capture
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospitality
Popular in
Callminer Eureka Capture is popular in Non-Profit Organization Management, Consumer Services, and Hospitality and is widely used by
Comprehensive Insights on Callminer Eureka Capture Use Cases
What benefits does Callminer Eureka Capture offer for Call Recording?
What makes Callminer Eureka Capture ideal for Engagement Management?
How can Callminer Eureka Capture enhance your Coaching process?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Capture solved their business needs. Cuspera uses 167 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
CASE STUDY Radial
CASE STUDY Holiday Inn Club Vacations
CASE STUDY Radial
CASE STUDY SiriusXM
Peers used Callminer Eureka Capture for call recording and engagement management
Callminer Eureka Capture Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
Callminer Eureka Capture Integrations
Callminer Eureka Capture integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Capture
Top Failure Risks for Callminer Eureka Capture
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner Advances Agentic AI Architecture
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.
CallMiner named a Leader in conversation intelligence for contact centers
CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.
CallMiner acquires VOCALLS to scale CX and transform contact center efficiency
CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent performance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
