Callminer Eureka Visualize Overview
CallMiner enables organizations to visually explore conversation analytics data and create sharable presentations. Analytics data visualization encourages actionable insights.
Use Cases
Customers recommend Funnel Analysis, Engagement Management, Coaching, as the business use cases that they have been most satisfied with while using Callminer Eureka Visualize.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Visualize.
Callminer Eureka Visualize Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Visualize works with different mediums / channels such as E-Mail. and Phone Calls.
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Popular Business Setting
for Callminer Eureka Visualize
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Financial Services
Popular in
Callminer Eureka Visualize is popular in Non-Profit Organization Management, Consumer Services, and Financial Services and is widely used by
Comprehensive Insights on Callminer Eureka Visualize Use Cases
How does Callminer Eureka Visualize facilitate Funnel Analysis?
What benefits does Callminer Eureka Visualize offer for Engagement Management?
What solutions does Callminer Eureka Visualize provide for Coaching?
How can Callminer Eureka Visualize optimize your Contract Management Workflow?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Visualize solved their business needs. Cuspera uses 112 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Gant TravelRead More |
Consumer Electronics
|
Consumer Electronics |
Case Study VivintRead More |
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Financial Services
|
Financial Services |
Case Study Exeter financeRead More |
Peers used Callminer Eureka Visualize for funnel analysis and engagement management
Callminer Eureka Visualize Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (32) |
Callminer Eureka Visualize Integrations
Callminer Eureka Visualize integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Visualize
Top Failure Risks for Callminer Eureka Visualize
CallMiner News
The Boston Globe Names CallMiner a Top Place to Work for 2024 - Business Wire
The Boston Globe has named CallMiner as a top place to work for 2024.
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents - No Jitter
CallMiner introduces AI Assist, a new technology to enhance customer interactions as part of a broader AI product development trend.
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions - Business Wire
CallMiner introduced AI Assist to help users perform tasks automatically within their platform.
CallMiner Feeds
The importance of brand experience in contact centers
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
CallMiner named a Leader in Real-Time Revenue Execution Platforms
Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.
AI-driven CX in tech: Navigating industry challenges & opportunities
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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