Callr Overview

Callr is an API-based voice and SMS platform designed for seamless integration into existing products, enhancing communication capabilities and data management. Businesses can leverage Callr to capture actionable data from conversations, facilitating AI-driven analysis and CRM integration. This platform supports over 300 companies, handling 2.5 million calls daily, which underscores its scalability and reliability. Callr enables the creation of custom communication flows, allowing businesses to gain deeper insights into user interactions and improve engagement strategies. The platform's ability to integrate AI tools helps unlock additional value from conversations, positioning it as a strategic asset for companies looking to optimize customer interactions and drive ROI.

Use Cases

Customers recommend Call Recording, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Callr.

Other use cases:

  • Engagement Management
  • Call Analytics
  • White Labeling
  • Workflow Management
  • Conference Call Management
  • Training & Onboarding
  • Campaign Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Callr.

Other priorities:

  • Enhance Customer Relationships
See all business priorities See less business priorities

Callr Use-Cases and Business Priorities: Customer Satisfaction Data

Callr works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Callr's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Callr support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Callr analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Notifications (Personalized outbound calls and SMS) - Send personalized messages to your customers at key steps of their journey...." Peer review

Peer review evidence (same sources as the product rating summary)

"...All calls can be recorded so you can keep record of conversations and improve quality of service. ..." SIP Trunking and IAX service provider
"...Our API acts as your friendly and exhaustive helper to the world of telecoms: it facilitates your implementation of any service, including real-time call control, phone numbers, IAX, or call tracking. ..." SIP Trunking and IAX service provider
"...We provide you with code samples, extensive documentation, and a reliable support team to help you achieve a faster go-to-market in your business comms projects. ..." Call Tracking

Callr, Exotel, Tenfold, Twilio, Plivo, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Callr is a smarter voice API and conversation intelligence platform ideal for portals, marketplaces, and sales teams. It offers AI conversation analytics, call tracking, and click-to-call features.

Callr Customer wins, Customer success stories, Case studies

What makes Callr ideal for Call Recording?

What solutions does Callr provide for Communication Management?

How can Callr optimize your Helpdesk Management Workflow?

How does Callr address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Callr solved their Contact Center Software needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Bien'ici - Real Estate - Large

Callr's call tracking API helps Bien'ici, a top real estate portal in France, connect digital and physical customer journeys. Bien'ici uses call tracking to link property listings to phone numbers, m...aking it easy for clients to contact agents. The solution supports over 15 million monthly visits and 12,000 professional members. Callr provided access to a pool of 100,000 unique numbers, ensuring reliable call tracking data. The tool boosts brand trust and helps sales teams show the value of their services.

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Business Lead - Information Technology And Services - Small

Business Lead uses the Callr API Voix to improve call management for small businesses. The solution helps SMEs handle incoming calls and appointments without a dedicated team or external call center.... Business Lead chose Callr for its reliable, scalable API and on-demand phone numbers. The partnership enables better customer experience and more revenue from missed calls. Business Lead continues to expand with Callr, adding SMS reminders and advanced call routing.

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Zenchef - Restaurants - Medium

Zenchef uses Callr's call tracking and SMS API to help over 3,000 restaurants attract and retain customers. The solution generates unique phone numbers for each restaurant, making it easy to track le...ads and prove ROI. Zenchef sends reservation details and review requests via SMS, and uses automated messages to recover unpaid invoices. Each week, Zenchef manages 15,500 inbound calls and 7,600 SMS with Callr, supporting 2,000 phone numbers.

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Bien'ici - Real Estate - Large

Callr's API powers call tracking for Bien'ici, France's third largest property portal. The platform uses call tracking to connect buyers and brokers, boosting brand awareness and client trust. Bien'i...ci integrated Callr's API easily and scaled with a dedicated block of 100,000 numbers. Field sales reps use call tracking metrics to show the value of leads and services. This tool helps Bien'ici bridge digital and physical relationships in real estate.

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Business Lead - Information Technology And Services - Small

Business Lead uses Callr's voice API to help small businesses answer more calls. The solution lets SMBs manage inbound contacts without extra staff or call centers. Business Lead chose Callr for its ...reliable, scalable communications and easy number provisioning. The platform helps clients boost customer satisfaction and convert more calls into business. Business Lead values Callr's responsive support and ongoing API improvements.

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Zenchef - Restaurants - Medium

Zenchef uses Callr's call tracking API to prove ROI and monetize leads for over 3,000 restaurant clients. The platform generates unique phone numbers for each restaurant, tracks inbound calls, and us...es call whispers to reinforce brand value. Zenchef also manages bookings and automates invoice reminders with SMS through Callr. Each week, Zenchef handles 15,500 inbound calls and 7,600 SMS using Callr. Integration was fast and reliable, with no technical issues reported.

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lightning

Peers used Callr for call recording and communication management

Callr Competitors

Callr Features

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  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.36/5 ★

Read Reviews (23)
Analytics

4.28/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.36/5 ★

Read Reviews (23)
Analytics

4.28/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Callr

Overall Risk Meter

Low Medium High

Top Failure Risks for Callr

Callr Profile

Company Name

Callr

Company Website

https://www.callr.com/

HQ Location

128 Rue La Boétie Paris, FR

Employees

11-50

Social

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Financials

PRIVATE