CenturyLink® Contact Center Services Overview
CenturyLink delivers scalable customer support with a dynamic cloud contact center and omnichannel routing. Consulting and equipment services are also provided by Lumen.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using CenturyLink® Contact Center Services.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CenturyLink® Contact Center Services.
CenturyLink® Contact Center Services Use-Cases and Business Priorities: Customer Satisfaction Data
CenturyLink® Contact Center Services works with different mediums / channels such as Phone Calls, Offline, and On Premises,
CenturyLink® Contact Center Services's features include Recording.
Reviews
"...This is a great easy start up if you would like a call center for your business...." Peer review by Administrator
CenturyLink® Contact Center Services, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for CenturyLink® Contact Center Services
Top Industries
- Accounting
- Financial Services
- Telecommunications
Popular in
- Small Business
- Large Enterprise
- Enterprise
CenturyLink® Contact Center Services is popular in Accounting, Financial Services, and Telecommunications and is widely used by Small Business, Large Enterprise, and Enterprise.
Comprehensive Insights on CenturyLink® Contact Center Services Use Cases
Why is CenturyLink® Contact Center Services the best choice for Call Recording?
What benefits does CenturyLink® Contact Center Services offer for Helpdesk Management?
CenturyLink® Contact Center Services Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for CenturyLink® Contact Center Services
Top Failure Risks for CenturyLink® Contact Center Services
CenturyLink Profile
Company Name
CenturyLink
Company Website
https://www.centurylink.com/HQ Location
100 CenturyLink Drive, Monroe, LA 71201, US
Employees
10001+
Social
Financials
IPO
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