Comm100 Multi-Channel Overview

Comm100-multi-channel offers a comprehensive omnichannel customer engagement platform. All communication tools and channels are integrated into a single, unified system.

Use Cases

Customers recommend Advertisement, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Comm100 Multi-Channel.

Other use cases:

  • Onboarding
  • Campaign Management
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Comm100 Multi-Channel Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Multi-Channel works with different mediums / channels such as Offline. Point Of Sale. Website etc.

Comprehensive Insights on Comm100 Multi-Channel Use Cases

Case Studies

CASE STUDY Ya Ya Creations

Comm100 helped Ya Ya Creations switch from LivePerson. The company moved to Comm100 for better customer support. The case highlights the transition.

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CASE STUDY University of Canberra

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

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CASE STUDY UBC Okanagan

Comm100 Omnichannel was adopted by UBC Okanagan in four departments. The platform helps support students, faculty, and staff. UBC Okanagan uses live chat, ticketing, and messaging features. The solut...ion improves communication and support across the campus. The case highlights the use of omnichannel support in higher education.

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CASE STUDY UNIwise

Comm100's live chat solution helped UNIwise improve exam support. UNIwise used live chat to connect with students and staff in real time. The solution made it easier to answer questions quickly. This... improved the support experience for everyone involved. The case highlights how live chat can help higher education organizations provide better service.

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Banking

CASE STUDY Ultrabet

Comm100 Live Chat helps Ultrabet support players since 2018. Ultrabet uses Comm100 to give real-time help to players. The platform lets them answer questions fast. Players get support any time they n...eed it. This improves player experience and keeps them happy.

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Education

CASE STUDY San Jose State University

Comm100 helped San Jose State University automate 55% of their chat interactions. The university used Comm100's AI-powered chat solution. This improved support for students, faculty, and staff. The a...utomation reduced manual workload for the support team. The university now delivers faster and more efficient service.

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Comm100 Multi-Channel Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Comm100 Multi-Channel

Top Failure Risks for Comm100 Multi-Channel

Comm100 Network Corporation News

Product

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

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Financials

PRIVATE