Compass Broadcast Suite SM Overview

Compass Broadcast Suite-SM automates outbound campaigns via voice, text, and email. Regular engagement on preferred channels builds customer loyalty and trust.

Use Cases

Customers recommend Call Recording, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Compass Broadcast Suite SM.

Other use cases:

  • Telemarketing
  • Helpdesk Management
  • Channel Marketing
  • Engaging And Following Up
  • Measuring Net Promoter Score
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Business Priorities

Acquire Customers and Launch New Products are the most popular business priorities that customers and associates have achieved using Compass Broadcast Suite SM.

Other priorities:

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Compass Broadcast Suite SM Use-Cases and Business Priorities: Customer Satisfaction Data

Compass Broadcast Suite SM works with different mediums / channels such as Phone Calls. Mass Media. Offline etc.

Compass Broadcast Suite SM's features include Alerts: Popups & Notifications, and Recording. and Compass Broadcast Suite SM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Compass Broadcast Suite SM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Send Multiple Calls Simultaneously Powerful Call List Management FTC Telemarketing Sales Rule..." Peer review

Popular Business Setting

for Compass Broadcast Suite SM

Top Industries

  • Telecommunications

Popular in

  • Enterprise

Compass Broadcast Suite SM is popular in Telecommunications, and is widely used by Enterprise,

Comprehensive Insights on Compass Broadcast Suite SM Use Cases

How does Compass Broadcast Suite SM facilitate Contact List Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Compass Broadcast Suite SM solved their business needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Insurance

CASE STUDY Large Insurance Provider

IVR Technology Group helped a large insurance provider improve customer experience using automated voice surveys. The provider faced regulatory mandates to enhance service due to complaints and a fra...gmented BPO network. IVR Technology Group created personalized, scalable voice surveys for each BPO, integrating real-time results into analytics. In the first year, over 5 million surveys were completed, with response rates above 40%. The provider met or exceeded regulatory requirements and continues to refine their customer service with IVR Technology Group's solutions.

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lightning

Peers used Compass Broadcast Suite SM for call recording and contact list management

Compass Broadcast Suite SM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.57/5 ★

Read Reviews (8)
Analytics

3.89/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.57/5 ★

Read Reviews (8)
Analytics

3.89/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Compass Broadcast Suite SM

Top Failure Risks for Compass Broadcast Suite SM

IVR Technology Group, LLC Profile

Company Name

IVR Technology Group, LLC

Company Website

https://www.ivrtechgroup.com

HQ Location

65 Lawrence Bell Dr, Buffalo, New York 14221, US

Employees

11-50

Social

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Financials

PRIVATE