Product Business Settings

Compass Broadcast Suite SM is popular in Telecommunications industry and is widely used by Enterprise.

Compass Broadcast Suite SM Product Overview

Compass Broadcast Suite-SM automates outbound campaigns via voice, text, and email. Regular engagement on preferred channels builds customer loyalty and trust.

How satisfied the customers are with Compass Broadcast Suite SM use-cases

Reviews

"...See who was contacted & if they responded Call Recording: Customizable recording options Complete Control to Schedule and Manage Broadcasts High Capacity and Enterprise Grade Reliability..." Peer review

Compass Broadcast Suite SM Customer Insights, Testimonials and Case Studies

Large Insurance Provider - Insurance

IVR Technology Group helped a large insurance provider improve customer experience using automated voice surveys. The provider faced regulatory mandates to enhance service due to complaints and a fra...gmented BPO network. IVR Technology Group created personalized, scalable voice surveys for each BPO, integrating real-time results into analytics. In the first year, over 5 million surveys were completed, with response rates above 40%. The provider met or exceeded regulatory requirements and continues to refine their customer service with IVR Technology Group's solutions.

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lightning

Peers used Compass Broadcast Suite SM for call recording and contact list management

Compass Broadcast Suite SM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.57/5 ★

Read Reviews (8)
Analytics

3.89/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.57/5 ★

Read Reviews (8)
Analytics

3.89/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Compass Broadcast Suite SM

Top Failure Risks for Compass Broadcast Suite SM

IVR Technology Group, LLC News

Awards
 

IVR Technology Group Makes Western NYs Fast Track List

IVR Technology Group has been recognized as one of the fastest-growing companies in Western New York by Buffalo Business First. The company, known for its secure voice and text applications, has expanded its team and customer engagement solutions, including acquiring Argyle, a Buffalo-based technology company. They have also opened a new office and relaunched their website to highlight the growth of their Compass Automation Platform.

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Company
 

IVR Technology Group Continues Its Expansion With The Acquisition of New Office Space

IVR Technology Group has acquired a new 4,700 square foot office in Amherst, NY, to serve as its global headquarters. This move supports the company's growth strategy, accommodating its expanding workforce across IT, security, engineering, customer service, marketing, and sales teams. The new space aims to foster collaboration and support the company's aggressive growth plans over the next three years.

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Executive
 

IVR Technology Group Welcomes Brent Snyder As Their New CEO

IVR Technology Group appoints Brent Snyder as CEO to drive growth in their core products, including the Compass Automation Platform and Compass Payments Suite. Snyder, with over 30 years of experience, aims to enhance customer experiences and operational efficiencies.

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Executive
 

Bill Irvine Joins IVR Technology Group As Chief Marketing Officer

IVR Technology Group has appointed Bill Irvine as Chief Marketing Officer to enhance its branding and marketing strategies. With over 20 years of experience in B2B marketing and leadership roles in technology startups, Irvine aims to develop a digital marketing engine to drive sales. His expertise is expected to elevate IVR Technology Group's brand and support the launch of its new communications platform.

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IVR Technology Group, LLC Profile

Company Name

IVR Technology Group, LLC

Company Website

https://www.ivrtechgroup.com

HQ Location

65 Lawrence Bell Dr, Buffalo, New York 14221, US

Employees

11-50

Social

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Financials

PRIVATE