Customer Communication Management Overview

FCI's cloud-based Customer Communication Management (CCM) solutions address the challenge of fragmented customer interactions by providing a centralized platform for efficient and scalable engagement. This solution transforms how enterprises communicate with their customers, leveraging existing customer data to uncover new revenue opportunities without additional marketing expenditure. By adopting an omnichannel approach, FCI enables businesses to enhance their customer interactions across various channels and formats, ultimately leading to stronger brand equity and increased wallet share. The platform is designed with future-ready capabilities, ensuring that enterprises can adapt to evolving communication needs while maintaining a high level of customer satisfaction.

Use Cases

Customers recommend Engagement Management, Onboarding, Communication Management, as the business use cases that they have been most satisfied with while using Customer Communication Management.

Other use cases:

  • Measuring Customer Satisfaction
  • Contract Management
  • Proposal & Quote Management
  • Digital Signature
  • Channel Management
  • Touchpoint Management
  • International Marketing
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Customer Communication Management.

Other priorities:

  • Grow Market Share
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Customer Communication Management Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Communication Management works with different mediums / channels such as Omnichannel.

Customer Communication Management's features include Personalization. and Customer Communication Management support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Customer Communication Management analytics capabilities include Custom Reports, and Analytics.

Customer-communication-management is globally provided by FCI CCM, offering easy-to-use software for personalized CX. Features include individualized large-scale engagement, saving time and money.

Popular Business Setting

for Customer Communication Management

Top Industries

  • Utilities
  • Banking

Popular in

Customer Communication Management is popular in Utilities, and Banking, and is widely used by

Comprehensive Insights on Customer Communication Management Use Cases

How can Customer Communication Management enhance your Engagement Management process?

What benefits does Customer Communication Management offer for Onboarding?

How does Customer Communication Management address your Communication Management Challenges?

How can Customer Communication Management enhance your Measuring Customer Satisfaction process?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Customer Communication Management solved their business needs. Cuspera uses 166 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Telecommunications

CASE STUDY Leading global telecom service provider

FCI helped a leading global telecom service provider automate their entire customer communications management process. The company faced high costs and inefficiencies managing customer interactions a...cross many channels. FCI enabled end-to-end processing and bi-directional communications. The solution delivered a true omni-channel digital experience. Printing and stationary costs dropped by 60%-70%. Customer communications became more secure and agile with cloud delivery.

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Banking

CASE STUDY India’s 2nd largest public sector bank

FCI CCM modernized the legacy systems of India’s 2nd largest public sector bank. The old systems slowed processes and made it hard to meet customer needs. FCI CCM moved the bank to a modern, scalable... infrastructure. They added strong security and automated many tasks. This made operations faster and safer. The bank can now deliver better customer experiences.

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Banking

CASE STUDY ICICI Bank

VARTA helped ICICI Bank, India’s largest private sector bank, achieve 3x revenue growth from existing customers. The bank faced challenges with many disconnected applications and communication templa...tes, making operations slow and costly. VARTA created a single communication hub, reducing template inventory and automating tasks. This improved efficiency, cut operational expenses, and enabled personalized customer offers. ICICI Bank now manages all customer interactions from one platform, leading to faster, more effective communications.

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Insurance

CASE STUDY Aegon Life Insurance

FCI CCM helped Aegon Life Insurance improve customer communications. Aegon wanted more personalized outbound messages for its customers. FCI CCM made customer-facing processes better and improved the... customer experience. The solution removed errors in output. Email open and click rates went up. More customers started using digital channels. Aegon got real-time feedback from customers.

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Banking

CASE STUDY Leading global bank

FCI helped a leading global bank improve its digital onboarding process. The bank wanted to reach more customers and make onboarding easier. FCI provided an agile framework that removed paper-heavy s...teps. The solution gave the bank a consistent onboarding process, centralized document storage, and auto-filled customer forms. The bank now uses digital and interactive strategies for onboarding.

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Banking

CASE STUDY India’s 2nd largest private sector bank

FCI CCM helped India’s 2nd largest private sector bank with digital transformation. The bank used customer communications management (CCM) to update legacy systems. This improved customer experience ...at every touch point. The solution enabled seamless integration and better engagement. The bank achieved higher operational efficiency through this transformation.

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lightning

Peers used Customer Communication Management for engagement management and onboarding

Customer Communication Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.74/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.74/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Customer Communication Management

Top Failure Risks for Customer Communication Management

FCI CCM Inc News

Awards

FCI CCM Honored with Best Employer Brand Award 2024 by World ...

FCI CCM received the Best Employer Brand Award 2024 from the World HRD Congress for its customer communications management and engagement solutions across various industries.

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Awards

FCI CCM Recognized as Most Preferred Workplace for Women ...

FCI CCM has been recognized as the "Most Preferred Workplace for Women 2024-2025," highlighting its commitment to creating a supportive work environment for women.

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Product

FCI Enhances Customer Engagement with Advanced Interactive ...

FCI enhances customer engagement with advanced interactive forms, offering solutions like omnichannel engagement, personalized communications, and workflow automation across industries such as banking, financial services, utilities, insurance, healthcare, credit unions, and telecom.

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FCI CCM Inc Profile

Company Name

FCI CCM Inc

Company Website

https://fci-ccm.com/

HQ Location

Noida, India

Employees

101-250

Social

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Financials

PRIVATE