Decisiv SRM System Overview

Decisiv SRM connects telematics information from assets to existing systems, providing new data access. The software enhances asset management through integrated data insights.

Use Cases

Customers recommend Social Media Analytics, Event Management, Relationship Management, as the business use cases that they have been most satisfied with while using Decisiv SRM System.

Other use cases:

  • Customer Case Management
  • Collaboration
  • Helpdesk Management
  • Order Management
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Decisiv SRM System Use-Cases and Business Priorities: Customer Satisfaction Data

Decisiv SRM System works with different mediums / channels such as Mobile. E-Mail. and Mobile App.

Decisiv SRM System's features include Alerts: Popups & Notifications, and Dashboard. and Decisiv SRM System support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Decisiv SRM System analytics capabilities include Analytics, and Custom Reports.

Comprehensive Insights on Decisiv SRM System Use Cases

How efficiently Does Decisiv SRM System manage your Event Management?

How efficiently Does Decisiv SRM System manage your Relationship Management?

What solutions does Decisiv SRM System provide for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Decisiv SRM System solved their business needs. Cuspera uses 125 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY RWC Group

Decisiv SRM Platform helps RWC Group manage repair cases with color-coded Line Item Status. The platform improves internal communication and lets service advisors give customers real-time updates. RW...C Group customizes status options for each location. Technicians update statuses online for live transparency. Service advisors provide accurate case details to customers quickly. This leads to better communication and more trust with customers.

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Automotive

CASE STUDY TranSource, Inc.

Decisiv SRM Discovery Status Tracker helped TranSource, Inc. improve service operations at its nine truck and trailer centers. The platform tracks service events and provides real-time dashboards for... better management. Over five months, TranSource saw a 19.6% drop in days out of service per case and a 2.8% productivity increase. Other results include 42.9% less time before first status entry, 25.5% less time waiting for estimate approval, and 30.4% reduction in yard waiting time. Staff now trust the system and use data to improve performance.

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Transportation/Trucking/Railroad

CASE STUDY TranSource, Inc.

Decisiv SRM Discovery Status Tracker helped TranSource, Inc. improve service operations at its nine truck and trailer centers. The platform tracks service events, integrates with diagnostic and manag...ement systems, and provides real-time dashboards. Over five months, TranSource saw a 19.6% drop in days out of service per case and a 2.8% productivity increase. Time before first status entry dropped 42.9%, and waiting for estimate approval fell 25.5%. Status Tracker also reduced diagnostic, parts holding, and yard waiting times, giving managers full visibility and actionable data.

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Decisiv SRM System Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.38/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.38/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (27)

Software Failure Risk Guidance

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for Decisiv SRM System

Top Failure Risks for Decisiv SRM System

Decisiv Inc News

Product

Decisiv launches fleet scorecard

Decisiv has introduced a new quarterly Fleet Best Practices Scorecard for fleets using its SRM platform. This tool, available at no cost, helps fleets measure performance by tracking metrics like days out of service and digital communications with service providers. It aims to improve asset availability and benchmark performance across service networks.

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Product

Decisiv Rolls Out a New Program to Increase Revenue for Fleets

Decisiv has launched the Fleet Best Practices Scorecard, a new program aimed at enhancing fleet revenue by reducing downtime. This initiative provides fleets with key service metrics, including Days Out of Service and Cases with Service Requests, to track and improve performance. The scorecard, available at no cost, helps fleets enforce service consistency and benchmark against peers using Decisiv's SRM platform.

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Product

Decisiv SRM Discovery Trackers Drive Service Efficiency Improvements

Decisiv has launched two versions of its SRM Discovery Trackers: a no-cost Starter and a subscription premium Pack. These tools, including Status, Workflow, and Communication Trackers, enhance service efficiency by identifying bottlenecks, improving workflow turnaround, and boosting customer communication. The Trackers provide actionable insights for better service management, available immediately to Decisiv SRM platform users.

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Partnership

Decisiv and Truckmore Collaborate to Streamline Service Management for ...

Decisiv and Truckmore have integrated their solutions to enhance service management for truck dealerships and fleet customers. This collaboration allows fleets to efficiently manage service requests using Decisiv's SRM platform, improving communication and collaboration through Truckmore's mobile app and customer portal. The integration promises faster service requests, real-time updates, and centralized asset management, optimizing service operations for dealerships and fleets.

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Decisiv Inc Profile

Company Name

Decisiv Inc

Company Website

https://www.decisiv.com/

HQ Location

10900 Nuckols Road Suite 300 Glen Allen, VA 23060 U.S.A

Employees

51-100

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Financials

SERIES C