Eltropy Overview

Eltropy revolutionizes communication for credit unions and community banks, offering a unified platform that integrates all communication channels with AI capabilities. This platform enhances member satisfaction by streamlining interactions and improving efficiency. With Eltropy, financial institutions can leverage AI to power internal assistants and design member-facing AI agents, ensuring seamless and personalized service. The platform's compliance and security features provide peace of mind, making it a trusted choice for over 650 community financial institutions. Eltropy not only facilitates better communication but also supports growth and innovation through strategic collaboration and partnerships.

Use Cases

Customers recommend Helpdesk Management, Engaging And Following Up, Collaboration, as the business use cases that they have been most satisfied with while using Eltropy.

Other use cases:

  • Lifetime Value Management
  • Engaging On Social Media
  • Lead Engagement
  • Loan Management
  • Customer Feedback Management
  • Rating And Review Management
  • Products & Pricelist Management
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Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using Eltropy.

Other priorities:

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Eltropy Use-Cases and Business Priorities: Customer Satisfaction Data

Eltropy works with different mediums / channels such as Video. Chat. and Games.

Eltropy's features include Personalization. and Eltropy support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Eltropy analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most...." Peer review from Eltropy

Eltropy offers a unified digital conversation platform with AI integration for CFIs. An event is scheduled for May 14-17, 2024, at the Santa Clara Marriot, CA.

Popular Business Setting

for Eltropy

Top Industries

  • Financial Services
  • Manufacturing

Popular in

Eltropy is popular in Financial Services, and Manufacturing, and is widely used by

Comprehensive Insights on Eltropy Use Cases

How can Eltropy optimize your Engaging And Following Up Workflow?

8+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well Eltropy solved their business needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Banking

CASE STUDY CAHP Credit Union

Eltropy helped CAHP Credit Union serve law enforcement members faster. The credit union used Eltropy's Unified Conversations Platform for texting. This made communication quick and easy across lendin...g, collections, and contact center teams. Staff found the system simple and reliable. Eltropy's texting feature sped up funding times and reduced delinquency rates.

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Banking

CASE STUDY Credit Union of Texas (CUTX)

Eltropy helped Credit Union of Texas (CUTX) replace slow, outdated engagement channels with 24/7, AI-powered interactions. CUTX faced long wait times and overwhelmed staff as most members preferred t...o call. Eltropy's automation allowed members to connect instantly by chat, text, voice, and video. This made service faster and more personal. Members are happier and the team works more efficiently.

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Banking

CASE STUDY APL Federal Credit Union

Eltropy helped APL Federal Credit Union improve member outreach with text messaging. Before, APL FCU had problems with missed calls and lost documents. With Eltropy, texting became the main way to ta...lk to members. This made communication faster and easier. Staff could multitask and reach more members. Almost no members opted out of texting. Member engagement went up. Eltropy also helped with fraud prevention and collections. APL FCU found a true partner in Eltropy.

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Financial Services

CASE STUDY Rogue Credit Union

Eltropy's Text Messaging helped Rogue Credit Union improve their collections process. The credit union faced challenges with unanswered calls and frustrated members. By using Eltropy's texting soluti...on, they reached more members quickly and securely. Staff saved time with automated texts and members responded faster, reducing response time from 3-5 minutes to just 10 seconds. The solution also enhanced member privacy and improved staff scheduling.

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Banking

CASE STUDY People First FCU

Eltropy’s Unified Conversations Platform helped People First FCU fix long call times and high abandonment rates. The credit union started with texting and quickly saw success. They then added Voice+,... AI-powered tools, and Appointment Management. Now, members get fast help on any channel—text, voice, video, or co-browsing. The team works better, and members are happier with the service.

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Banking

CASE STUDY We Florida Financial

Eltropy's Texting solution helped We Florida Financial compete with larger banks. The credit union used mobile-first communication to give members fast, personal service. Loan processing times droppe...d, and revenue increased. Members received real-time updates, and CSAT scores improved. Service requests were routed quickly, solving problems faster and making operations smoother.

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lightning

Peers used Eltropy for helpdesk management and engaging and following up

Eltropy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.99/5 ★

Read Reviews (1)
Custom Reports

3.87/5 ★

Read Reviews (8)
Analytics

2.97/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.99/5 ★

Read Reviews (1)
Custom Reports

3.87/5 ★

Read Reviews (8)
Analytics

2.97/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Eltropy

Top Failure Risks for Eltropy

Eltropy, Inc News

Product

Eltropy launches cloud-native business phone system for credit unions and community banks

Eltropy introduced Eltropy Office Phone, a cloud-native business phone system designed for credit unions and community banks. The solution integrates with Eltropy Voice+ and other AI-powered contact center systems, enabling unified telephony across the enterprise. This launch expands Eltropys unified conversation platform, supporting digital transformation in financial services.

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M&A

Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks

Eltropy has acquired Lexop to enhance loan repayment and collections processes for credit unions and community banks.

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M&A

Eltropy Acquires Lexop to Modernize Loan Repayment and ...

Eltropy has acquired Lexop to enhance its loan repayment and collections capabilities.

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Eltropy, Inc Profile

Company Name

Eltropy, Inc

Company Website

https://eltropy.com/

HQ Location

1525 McCarthy Blvd.. Suite 1007 Milpitas,CA 95035, United States

Employees

11-50

Social

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Financials

PRIVATE