Eltropy Overview
Eltropy revolutionizes communication for credit unions and community banks, offering a unified platform that integrates all communication channels with AI capabilities. This platform enhances member satisfaction by streamlining interactions and improving efficiency. With Eltropy, financial institutions can leverage AI to power internal assistants and design member-facing AI agents, ensuring seamless and personalized service. The platform's compliance and security features provide peace of mind, making it a trusted choice for over 650 community financial institutions. Eltropy not only facilitates better communication but also supports growth and innovation through strategic collaboration and partnerships.
Use Cases
Customers recommend Helpdesk Management, Engaging And Following Up, Collaboration, as the business use cases that they have been most satisfied with while using Eltropy.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using Eltropy.
Eltropy Use-Cases and Business Priorities: Customer Satisfaction Data
Eltropy works with different mediums / channels such as Video. Chat. and Games.
Eltropy's features include Personalization. and Eltropy support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Eltropy analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most...." Peer review from Eltropy
Eltropy offers a unified digital conversation platform with AI integration for CFIs. An event is scheduled for May 14-17, 2024, at the Santa Clara Marriot, CA.
Popular Business Setting
for Eltropy
Top Industries
- Financial Services
- Manufacturing
Popular in
Eltropy is popular in Financial Services, and Manufacturing, and is widely used by
Comprehensive Insights on Eltropy Use Cases
What makes Eltropy ideal for Engaging And Following Up?
8+ more Business Use Cases
29 buyers and buying teams have used Cuspera to assess how well Eltropy solved their business needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY SAFE Credit Union
CASE STUDY InRoads Credit Union
CASE STUDY America First Credit Union
CASE STUDY We Florida Financial
CASE STUDY CAHP Credit Union
CASE STUDY Rogue Credit Union
Peers used Eltropy for helpdesk management and engaging and following up
Eltropy Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Eltropy
Top Failure Risks for Eltropy
Eltropy, Inc News
Eltropy Announces its Video Banking is Now Fully Integrated into Unified Conversations Platform - citybiz
Eltropy has fully integrated its Video Banking solution into its Unified Conversations Platform, enhancing capabilities for community financial institutions (CFIs). This integration allows CFIs to offer secure, face-to-face banking services remotely, improving customer experience and operational efficiency. The platform supports identity verification, document management, and system integration, and has demonstrated significant business impact, such as increased loan bookings and reduced abandonment rates.
Eltropy Launches Desktop Application to Improve Agent Performance and Reduce System Resource Usage - citybiz
Eltropy has launched a new desktop application designed to enhance agent performance and reduce system resource usage. The application targets credit unions and community banks, offering unified communication tools for customer engagement. This release aims to streamline workflows, improve operational efficiency, and optimize resource consumption for financial service teams.
Eltropy Launches Desktop Application to Improve Agent Performance and Reduce System Resource Usage | Eltropy
Eltropy has launched a new desktop application designed to enhance agent performance and reduce system resource usage. The application aims to streamline workflows for credit unions and community banks, offering improved efficiency and lower hardware demands for contact center and branch staff.
Eltropy Introduces Collections 2.0 Suite to Help Community Financial Institutions Combat Rising Delinquencies
Eltropy launched its Collections 2.0 Suite, an AI-driven platform designed to help community banks and credit unions address rising loan delinquencies. The suite streamlines collections workflows, enhances member engagement, and leverages automation to improve recovery rates. Virginia Credit Union reported record collections using Eltropys technology, highlighting its impact for financial institutions facing economic pressures.
Eltropy, Inc Profile
Company Name
Eltropy, Inc
Company Website
https://eltropy.com/HQ Location
1525 McCarthy Blvd.. Suite 1007 Milpitas,CA 95035, United States
Employees
11-50
Social
Financials
PRIVATE
