Emplifi Knowledge Overview

Emplifi's solution empowers call center agents with an integrated, comprehensive knowledge base. Customer issues are resolved quickly and efficiently.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Offer Management, as the business use cases that they have been most satisfied with while using Emplifi Knowledge.

Other use cases:

  • Content Curation
  • Workflow Management
  • Helpdesk Management
  • Customer Case Management
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Emplifi Knowledge Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Knowledge works with different mediums / channels such as Mobile. Offline. and Point Of Sale.

Reviews

"...Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform...." Peer review from Astute Solutions

Peer review evidence (same sources as the product rating summary)

"...The smartest Knowledge Management Software (KMS) that gives call center agents an integrated knowledgebase for better case management...." Knowledge Management for Agents
"...When agents are engaging with customers, how many different places do they need to look to find answers?..." Knowledge Management for Agents
"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Emplifi Knowledge Customer wins, Customer success stories, Case studies

What solutions does Emplifi Knowledge provide for Knowledge Management?

 

Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach - Yahoo Finance

Emplifi reported significant growth in customer engagement on Instagram, with a 4.5% boost in engagement and a 5.3% increase in reach. The platform's AI-driven tools enabled brands to achieve 6.8x fa...ster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.

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Vessi - Consumer Goods - Medium

Vancouver, Canada

Emplifi helped Vessi, a waterproof footwear brand, cut daily comment and DM handling time by 50%. The two-person social team used Emplifi’s listening tools and analytics to quickly identify urgent is...sues and trending themes. With a 90-day searchable archive, they validated trends and shaped content based on real customer voices. The platform enabled Vessi to run a 100% organic social program, boosting engagement and building stronger customer trust.

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Global hospitality brand (100+ hotels) - Hospitality - Very Large

Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven tools to source and manage guest-generated visuals, saving hundreds of hour...s on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.

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UFC - Sports - Large

Las Vegas, USA

UFC used Emplifi to scale its social media strategy, reaching over 300 million followers and 26 billion video views. Emplifi's real-time analytics and automation helped UFC reduce reporting time by 9...5%. The platform enabled UFC to spot rising stars, track fan sentiment, and make faster, data-driven decisions. UFC's digital transformation led to a 21% year-over-year increase in video views and made it a top 5 U.S. sports league by digital audience. Emplifi turned UFC's social channels into a global command center for fan engagement and fighter promotion.

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Toyota Astra Motor - Automotive - Large

Jakarta, Indonesia

Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems with managing many social profiles and improved how they create and ...approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.

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Stanley - Consumer Goods - Large

Seattle, USA

Stanley used Emplifi’s UGC and Ratings & Reviews solutions to boost customer engagement and drive more sales online. After switching from PowerReviews, Stanley doubled the number of product reviews y...ear-over-year. The team added Community Q&A and integrated with Stellar for faster review collection. 98% of customer questions now get answered, with 75% of answers coming from other customers. Stanley also uses Emplifi to run sampling campaigns and syndicate reviews across retailers.

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Emplifi Knowledge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Emplifi Knowledge

Top Failure Risks for Emplifi Knowledge

Emplifi Inc. News

Awards

Emplifi Wins Bronze Stevie Award for AI-Powered Customer Experience ...

Emplifi won the Bronze Stevie Award for Achievement in Product Innovation at the 24th Annual American Business Awards. This accolade recognizes Emplifi's advancements in AI-powered customer experience and social media marketing, emphasizing its Autonomous CX platform and Emplifi Fuel intelligence engine. These innovations enable brands to deliver personalized interactions and achieve scalable customer experiences.

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Awards

Emplifi Takes Bronze Stevie for AI-Powered CX Innovation

Emplifi won a Bronze Stevie Award for AI-powered customer experience innovation at the 2026 American Business Awards. Their platform integrates social media marketing, commerce, and care, powered by Emplifi Fuel's AI-driven workflows and real-time sentiment analysis. The award highlights the platform's role in advancing autonomous customer experience management.

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Awards

Emplifi Earns TrustRadius Trusted Seller Status 2026

Emplifi has been designated as a Trusted Seller by TrustRadius, recognizing its commitment to transparency and ethical review practices in the Social Media Management category. This status highlights Emplifi's dedication to maintaining accurate product information and engaging with customer feedback, reinforcing its leadership in AI-powered social media marketing.

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Awards

Emplifi's 2026 TrustRadius Award Hints at Real Customer Stickiness Amid ...

Emplifi received the 2026 TrustRadius Buyer's Choice Award, reflecting strong customer satisfaction based on unbiased feedback. This award highlights the effectiveness of Emplifi's unified social media platform in streamlining workflows for agencies and brands. Additionally, Emplifi earned a Trusted Seller certification, emphasizing its transparency and ethical engagement. These recognitions underscore Emplifi's commitment to product quality and customer relationships.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

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Financials

PRIVATE