Emplifi Knowledge Overview

Emplifi's solution empowers call center agents with an integrated, comprehensive knowledge base. Customer issues are resolved quickly and efficiently.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Offer Management, as the business use cases that they have been most satisfied with while using Emplifi Knowledge.

Other use cases:

  • Content Curation
  • Workflow Management
  • Helpdesk Management
  • Customer Case Management
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Emplifi Knowledge Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Knowledge works with different mediums / channels such as Mobile. Offline. and Point Of Sale.

Reviews

"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Peer review evidence (same sources as the product rating summary)

"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review
"...When agents are engaging with customers, how many different places do they need to look to find answers?..." Knowledge Management for Agents
"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Emplifi Knowledge Customer wins, Customer success stories, Case studies

How does Emplifi Knowledge facilitate Knowledge Management?

 

ALDO - Retail - Large

Emplifi Fuel Drives 60% Increase in Social Media ...

Emplifi Fuel has driven significant customer success, with brands reporting increased audience growth, engagement, and conversions. ALDO, a global retailer, used Emplifi Fuel to enhance customer enga...gement, leading to $1.2 million in additional sales. Emplifi's platform integrates AI-driven execution with customer insights to automate engagement, supporting efficiency and revenue growth.

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Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach - Yahoo Finance

Emplifi reported significant growth in customer engagement on Instagram, with a 4.5% boost in engagement and a 5.3% increase in reach. The platform's AI-driven tools enabled brands to achieve 6.8x fa...ster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.

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VIZ Media - Media & Entertainment - Medium

San Francisco, USA

VIZ Media used Emplifi to launch a "Fan Zone" gallery for user-generated content. Fans uploaded photos of manga collections and cosplay, boosting engagement. The gallery achieved a 27.55% engagement ...rate. In eight months, VIZ Media collected 50,000 pieces of UGC with Emplifi's permissions tool. The platform made content collection easy and reduced staff workload.

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The Vitamin Shoppe - Retail - Large

Secaucus, USA

Emplifi Ratings & Reviews helped The Vitamin Shoppe increase total product reviews by 150%. The company also saw a 58% rise in native review submissions. Emplifi's syndication feature enabled reviews... from brand partners, boosting catalog coverage to over 60%. Mobile-friendly inbox submission made it easy for customers to leave feedback. The Vitamin Shoppe gained a strategic partner to navigate regulatory needs and grow its business.

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UFC - Sports - Large

Las Vegas, USA

UFC used Emplifi to scale its social media strategy and reach over 300 million fans. With Emplifi, UFC achieved a 21% year-over-year increase in video views, totaling 26 billion. The platform reduced... reporting and analytics time by 95%. UFC now tracks fan sentiment and fighter performance in real time, helping to spotlight rising stars and deepen fan engagement. Emplifi's data-driven tools power smarter matchmaking and faster business decisions across global events.

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The Cosmopolitan of Las Vegas - Hospitality - Large

Las Vegas, USA

The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel gathered over 19,000 pieces of content and generated 250 million i...mpressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom galleries and measure campaign ROI. UGC was shared across social media, email, and on-site galleries to attract new guests and build trust.

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Emplifi Knowledge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Emplifi Knowledge

Top Failure Risks for Emplifi Knowledge

Emplifi Inc. News

Awards

Emplifi Wins Bronze Stevie Award for AI-Powered Customer Experience ...

Emplifi won the Bronze Stevie Award for Achievement in Product Innovation at the 24th Annual American Business Awards. This accolade recognizes Emplifi's advancements in AI-powered customer experience and social media marketing, emphasizing its Autonomous CX platform and Emplifi Fuel intelligence engine. These innovations enable brands to deliver personalized interactions and achieve scalable customer experiences.

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Awards

Emplifi Wins Bronze Stevie® Award for AI-Powered Customer Experience ...

Emplifi won the Bronze Stevie® Award in the Achievement in Product Innovation category at the 24th Annual American Business Awards®. This award recognizes Emplifi's advancements in AI-powered customer experience, social media marketing, and commerce, highlighting its leadership in delivering innovative, data-driven solutions.

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Awards

Emplifi Takes Bronze Stevie for AI-Powered CX Innovation

Emplifi won a Bronze Stevie Award for AI-powered customer experience innovation at the 2026 American Business Awards. Their platform integrates social media marketing, commerce, and care, powered by Emplifi Fuel's AI-driven workflows and real-time sentiment analysis. The award highlights the platform's role in advancing autonomous customer experience management.

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Awards

Emplifi Earns TrustRadius Trusted Seller Status 2026

Emplifi has been designated as a Trusted Seller by TrustRadius, recognizing its commitment to transparency and ethical review practices in the Social Media Management category. This status highlights Emplifi's dedication to maintaining accurate product information and engaging with customer feedback, reinforcing its leadership in AI-powered social media marketing.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

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Financials

PRIVATE