Emplifi Knowledge Overview

Emplifi's solution empowers call center agents with an integrated, comprehensive knowledge base. Customer issues are resolved quickly and efficiently.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Offer Management, as the business use cases that they have been most satisfied with while using Emplifi Knowledge.

Other use cases:

  • Content Curation
  • Workflow Management
  • Helpdesk Management
  • Customer Case Management
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Emplifi Knowledge Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Knowledge works with different mediums / channels such as Mobile. Offline. and Point Of Sale.

Reviews

"...Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform...." Peer review from Astute Solutions

Peer review evidence (same sources as the product rating summary)

"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review
"...When agents are engaging with customers, how many different places do they need to look to find answers?..." Knowledge Management for Agents
"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Emplifi Knowledge Customer wins, Customer success stories, Case studies

How does Emplifi Knowledge facilitate Knowledge Management?

 

airlines - Aviation - Very Large

Emplifi report finds artificial intelligence resolves nearly a third of ...

Emplifi's report reveals that airlines are increasingly adopting AI to handle customer interactions on social media, with AI resolving up to 31% of Facebook direct-message conversations. This shift e...nables airlines to respond 21 times faster than average brands, enhancing customer support efficiency and allowing human agents to focus on complex inquiries.

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ALDO - Retail - Large

Emplifi Fuel Drives 60% Increase in Social Media ...

Emplifi Fuel has driven significant customer success, with brands reporting increased audience growth, engagement, and conversions. ALDO, a global retailer, used Emplifi Fuel to enhance customer enga...gement, leading to $1.2 million in additional sales. Emplifi's platform integrates AI-driven execution with customer insights to automate engagement, supporting efficiency and revenue growth.

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Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach - Yahoo Finance

Emplifi reported significant growth in customer engagement on Instagram, with a 4.5% boost in engagement and a 5.3% increase in reach. The platform's AI-driven tools enabled brands to achieve 6.8x fa...ster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.

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Mango - Apparel & Fashion - Large

Barcelona, Spain

Mango unified its global social media operations using Emplifi. The brand manages over 700 content pieces monthly across 20+ profiles and handles 1.4 million social interactions in one place. Emplifi...'s platform replaced fragmented tools, speeding up publishing and improving analytics. Mango now responds faster and keeps a consistent brand voice. Collaborations with creators reach up to 100% positive sentiment, driving repeatable growth.

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VIZ Media - Media & Entertainment - Medium

San Francisco, USA

Emplifi helped VIZ Media launch a "Fan Zone" gallery for user-generated content. Fans uploaded photos of manga collections and cosplay, boosting engagement. The gallery achieved a 27.55% engagement r...ate. VIZ Media collected 50,000 pieces of UGC in eight months. Emplifi streamlined content approval and reduced staff workload. The platform made it easy to showcase community content online.

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The Vitamin Shoppe - Retail - Large

Secaucus, USA

Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in total reviews and a 58% rise in native review submissions. Emplifi's syndic...ation feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.

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Emplifi Knowledge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Emplifi Knowledge

Top Failure Risks for Emplifi Knowledge

Emplifi Inc. News

Awards

Emplifi Wins Social Media AI Award

Emplifi has been recognized as the "Social Media Monitoring Software of the Year" in the 2026 MarTech Breakthrough Awards. This award highlights Emplifi's AI-driven platform, which enhances enterprise customer intelligence and engagement by transforming social media conversations into actionable insights. The platform integrates AI-powered analytics, workflow automation, and real-time alerts to support marketing and customer service teams.

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Awards

Emplifi Named "Social Media Monitoring Software of the ...

Emplifi has been awarded the "Social Media Monitoring Software of the Year" by MarTech Breakthrough. This recognition highlights Emplifi's innovative approach in transforming social media monitoring into a real-time operational capability, enabling brands to act swiftly on customer conversations through AI-powered insights and automation.

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Product

Emplifi Research: AI Now Resolves Nearly One in Three ...

Emplifi's new benchmark report reveals that AI now resolves up to 31% of Facebook direct-message conversations for airlines, significantly enhancing social customer care. The study highlights that airlines using AI respond up to 21 times faster than average brands, emphasizing the importance of AI in scaling customer support and meeting growing consumer expectations for fast, personalized service.

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Executive

Emplifi Appoints Omer Sharon as Chief Product ...

Emplifi has appointed Omer Sharon as Chief Product & Technology Officer. Sharon will lead the global Product and Technology organization, focusing on advancing AI across Emplifi's Autonomous CX platform. His role will drive innovation, enhance customer engagement, and improve operational efficiency. Sharon's experience includes scaling enterprise software products and advising on AI-first product transformation.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

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Financials

PRIVATE